Airfreight Customer Service / Ops

About the company
Join a reputable international freight forwarder that continues to expand its airfreight division nationwide. With a solid foundation in import and export services, they’re focused on building a high-performing team and providing the right people with the opportunity to grow.

About the role
Reporting to the Airfreight Manager, you’ll play an integral role in supporting the airfreight division - managing import operations, providing excellent customer service, and ensuring efficient communication with clients and airlines. This is a hands-on position with strong growth potential for the right candidate to step up into a Team Leader role as the division continues to expand.

Duties

• Manage end-to-end airfreight import operations (export exposure advantageous)
• Coordinate bookings, prepare documentation, and process shipments efficiently
• Provide accurate and timely communication to clients and internal stakeholders
• Liaise directly with airlines and overseas agents to ensure smooth cargo flow
• Handle rate quotations, invoicing, and shipment tracking
• Ensure compliance with company policies, procedures, and industry regulations
• Support the broader operations team and assist during peak or leave periods

Skills & experience

• Minimum 2 years’ experience in airfreight operations within a freight forwarding environment
• CargoWise experience preferred
• Sound understanding of import procedures and documentation requirements
• Strong communication and problem-solving skills
• Customer-focused mindset with the ability to work independently
• Proactive approach with a willingness to learn and grow

Culture
You’ll be part of a supportive and down-to-earth team that values accountability, clear communication, and genuine collaboration. The environment is professional yet relaxed, giving you the autonomy to manage your workload while still having strong leadership support when you need it.

Benefits

• Above-market package available for the right experience
• Based within the Sutherland Shire region
• Ongoing learning and career development opportunities
• Chance to play a key role in building the airfreight division
• Supportive leadership and a fun, down-to-earth team environment

How to apply Click APPLY or explore other opportunities at themasagency.com.au/jobs-board/

Due to high application volumes, only candidates meeting selection criteria will be contacted. All CVs will be saved for future suitable opportunities.