Air Logistics Customer Care Specialist

It's more than a job When you work in Freight Logistics and Operations at KuehneNagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At KuehneNagel, our contribution counts in more ways than we imagine. ? Air Logistics Customer Care Specialist (Pricing Focus) Reporting to the Air Logistics Pricing Manager, you will be responsible for providing exceptional customer service to our air logistics customers, focusing on pricing and ensuring that their needs are met. You will work closely with internal stakeholders, including sales teams, operations teams, and other departments to ensure seamless communication and efficient processes. Your key responsibilities will include: • Providing top-notch customer service through phone, email, and in-person interactions. • Responding promptly to customer inquiries and resolving issues in a timely manner. • Collaborating with internal stakeholders to resolve customer complaints and improve overall customer satisfaction. • Analyzing customer needs and developing pricing strategies that meet those needs. • Maintaining accurate records of customer interactions, including phone calls, emails, and meetings. • Identifying opportunities for process improvements and implementing changes as needed. • Staying up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and continuous improvement. What we offer: • A dynamic and supportive work environment that fosters collaboration and growth. • Opportunities to develop your skills and expertise in a fast-paced and ever-changing industry. • Competitive compensation and benefits package. • Flexible working hours and remote work options. • Access to cutting-edge technology and tools to help you succeed. • A global company with a strong presence in over 50 countries, offering opportunities for career growth and development. Requirements: • Bachelor's degree in Logistics, Supply Chain Management, or related field. • Minimum 2 years of experience in customer-facing role, preferably in logistics or transportation industry. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment with multiple priorities and deadlines. • Strong analytical and problem-solving skills. • Proficiency in MS Office, particularly Excel. • Familiarity with CRM systems (e.g., Salesforce). Certifications: • None required but desirable certifications include APICS or ISM certification.