AI Sales Strategy Manager (m/f/d)

At IONOS, you will work in partnership with various teams at the leading European provider of cloud infrastructure, cloud services, and hosting services. We offer you a perspective in one of the most future-proof industries. We are characterized by open work structures, a 'du' culture, and flat hierarchies with unparalleled team spirit. We are firmly convinced that work and fun are compatible and offer you the appropriate environment for this. With continuous growth, we are always looking for new team members. Become part of IONOS and let us grow together.

The AI Sales Strategy Manager acts as a strategic growth catalyst within Customer Care Sales Operations. At the interface of human service delivery and digital automation, this role manages the strategic management of human sales channels across brands like STRATO or IONOS, while simultaneously driving the commercialization of AI-powered contact channels. By joining forces between automated support interactions and active sales conversion, the position protects existing baselines and unlocks new incremental sales revenues.

You will not act alone, but function as a strategic link and work closely with technical interface teams to raise AI performance to the level of human benchmarks. Your daily stakeholders include Business Intelligence, Training, and Site Management to consistently optimize the sales funnel. Furthermore, you will manage external outsourcing service providers and coordinate closely with product management as well as our in-house teams to ensure a unified global strategy.

Responsibilities

• Architecture and implementation of end-to-end sales strategies via voice bots, chatbots, and mail AI to transform routine support into monetized cross-selling and upselling channels.
• Analysis of top-tier human sales interactions and translation of proven empathy and objection handling techniques into high-converting AI prompts and workflow logic.
• Management of external BPO partner operations, including strategic oversight to enforce high delivery standards and achieve maximum contract ROI.
• Implementation of targeted coaching models, sales policies, and performance incentives to enhance the conversion quality of humans and AI-powered systems.
• Collaboration with Business Intelligence and technical interface teams to translate overarching sales goals into operational KPIs, reduce revenue leakage, and sustainably increase AI-generated revenue.

Qualifications

• Extensive experience in sales channel development, sales operations, or KPI-driven market management in a customer care or cloud/SaaS environment.
• Demonstrable understanding or practical experience in monetizing automated interaction channels (voice bots, chatbots, mail AI).
• Strategic experience in managing external outsourcing service providers and in coordinating with senior cross-functional stakeholders.
• In-depth knowledge of customer journey mapping, sales funnels, risk analysis, and budget planning.
• Fluent German and English language skills, both written and spoken; additional languages (e.g., French, Italian, Spanish, Dutch, Swedish) are a plus.

Benefits

• Hybrid work model.
• Flexible working hours through trust-based working time.
• Subsidized canteen and various free drinks at some locations.
• Modern office spaces with very good public transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offerings, such as sports and health courses.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized enterprises (SMEs). IONOS has over six million customers and is active in 18 markets in Europe and North America with a globally available platform. With its Web Presence & Productivity offerings, the company acts as a "one-stop-shop" for all digitalization needs - from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, IONOS offers cloud solutions for companies looking to move to the cloud as part of their business development.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic and social origin, religion, disability, age, or sexual orientation and identity, physical characteristics, marital status, or any other irrelevant criterion according to applicable law.

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