Agentur-Telefonie Expert (m/w/d) (Ref.Nr.: 45944)

Key Facts
Start: January 1, 2026
Duration: Unknown
Utilization:%
Deployment Type:
Deployment Location:
Deployment Country: Germany

Your Tasks

• Conducting a solution-oriented market research on telephone and CTI providers with a focus on agency sales and transparent presentation of implementation and operating costs.

• Evaluating CTI integration options into the existing CRM system (including own developments) and creating technical descriptions for the request for proposal.

• Testing the operational feasibility in Citrix environments as well as evaluating multi-tenancy capabilities.

• Analyzing cloud and telephone service infrastructure regarding IT security and DORA conformity, and deriving concrete technical and organizational measures.

• Validating provider references and documenting successful deployments at comparable companies, including documentation of results.

• Developing a technical solution architecture.

• Defining requirements, dependencies, and data protection prerequisites for service providers as well as preparing decision-making documents for stakeholders.

• Accompanying and providing expert support during the study phase, as well as close coordination with the product owner and project team during the concept and selection phase.

Must Requirements

• Proven expertise in the field of agency telephone services with a focus on sales processes in the insurance sector.

• Experience with CTI integration in CRM systems, including implementation variants (own development or supplier solution) and technical specifications.

• Practical experience in operating and integrating telephone solutions within a Citrix environment.

• Combined experience in telephone infrastructure and cloud infrastructure paired with IT security expertise.

• Knowledge of DORA conformity and implementation of DORA-relevant requirements in the IT/telecommunications context.

Can Requirements

• Experience with CTI integrations in Aloa CRM or comparable insurance-CRM solutions.

• Experience in market analyses and supplier selection for telephony/CTI offers.

• Experience in creating and validating technical solution architectures as well as accompanying bid comparisons.

• Experience in cost estimation and evaluation of implementation costs for telephony/CTI projects.

• Experience with governance, data protection, and compliance requirements for agency telephone services projects.

Further Information

Project start planned January/February 2026 with duration until end Q3 2026.

Let’s power the future together
From business case to implementation: As a leading consulting firm for strategic transformations, we are a trusted partner for our customers - and for our employees. Responsible, high-performance, and always focused on people. #WeAreWavestone
With our 360° portfolio of consulting services, we combine excellent industry expertise with a broad range of cross-industry competencies, work interdisciplinary, and think beyond the horizon. Our partner companies and freelancers: Freelancers can offer us comprehensive perspectives within our own projects and support as long-term framework partners for filling project vacancies - quickly and directly.

We look forward to your contact!

Your direct point of contact at Wavestone
Elma Abdagic
Phone: +49 89 455 99 282
Email: Find Jobs in Germany on Arbeitnow