Agentic AI Engineer Intern

At Mango, we dress everything we do with passion. Originating in Barcelona and with a presence in over 120 countries, we inspire the world with creativity, innovation, and authenticity. Our multicultural team is the engine of our success. We are proud to take fashion beyond, connecting our unique style with people all over the world. At Mango, we are evolving our conversational assistant that serves millions of customers in 17 languages and 69 countries. Our assistant autonomously resolves most Customer Service interactions and has a direct impact on user experience and business. It also inspires our customers by recommending garments and outfits with our Mango Stylist recommendation algorithm. We are building a new generation of the assistant on an Agentic AI architecture and are looking for an Agentic AI Engineer to be the protagonist of this technological leap. Our team We are an agile and multidisciplinary team: Tech Lead, Product Owner, software engineers, and computational linguists. Your mission: To support the design and development of autonomous AI agents that resolve real customer interactions at scale, ensuring reliability, scalability, and an exceptional user experience. Your role will be to support in:

• Designing and developing conversational agents with Generative AI and multi-agent architectures.
• Building and maintaining the assistant's backend in Python with FastAPI, deployed on Google Cloud Platform (Kubernetes, Pub/Sub, Secret Manager, Vertex AI).
• Integrating the assistant with external systems like Salesforce, Mango APIs, and channels like mango.com, Mango app, WhatsApp, Instagram, and telephone.
• Collaborating with computational linguists on prompt strategy, guardrails, and evaluations that ensure reliable responses aligned with the Mango brand.
• Implementing and maintaining observability and LLM evaluation pipelines to measure and improve response quality.
• Applying good security and privacy practices in the assistant's development: PII detection and masking in conversations, secure secret management, and GDPR compliance.

What we are looking for in you

• An organized, proactive, customer-oriented person with the ability to work in a team.
• Student of Computer Engineering or similar.

Join us and be part of one of the most ambitious Agentic AI projects in the retail sector, with a direct impact on millions of people and the opportunity to learn and grow in a leading team

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