Customer Support Agent (ES)

Join Novibet as a Customer Support Agent (ES) and Drive Global Growth!

Are you ready to assume a fundamental role in a dynamic company with rapid growth? If you have passion for customer service and thrive in an accelerated environment, this may be the right opportunity for you.

Who are we?

Founded in 2010, Novibet is a leading GameTech company with strong international presence. We operate in various markets, including Greece, Cyprus, Ireland, Canada, Brazil, Mexico, Chile, Ecuador, Finland, Italy, and New Zealand. With offices in Greece, Malta, and Brazil, our mission is to offer unparalleled experiences of sports betting and online games for our rapidly expanding customer base.

Why Novibet?

We are proud to be certified as a Great Place to Work, consecutively since 2021, reflecting our commitment to developing a positive, inclusive, and supportive work environment. Join us and you will be part of a team of over 1,200 people worldwide who value collaboration, innovation, and personal growth.

What are we looking for?

As Customer Support Agent at Novibet, you will be the first point of contact for customers, addressing questions and doubts about account management and betting options. You will resolve issues such as payment errors or access difficulties, ensuring an excellent customer experience.

What are the responsibilities?

• Follow up with our customer base via live chat, email, and social media for a wide range of account configuration inquiries, including payment, login, verification, and betting queries.
• Respond promptly to customer inquiries.
• Deal with complaints and provide suitable solutions.
• Direct unresolved requests and issues to internal departments and track progress to ensure resolution.
• Record questions, doubts, comments, and complaints.
• Improve the customer experience through feedback given to Product teams.

Requirements

• High School diploma;
• Prior experience in a similar role or call center company;
• Fluency in Spanish and Portuguese (and, if you dominate other languages like English, that's a super plus!);
• Familiarity with computer software and digital tools;
• Desejável experience with customer service tools like Zendesk, or similar;
• Excellent interpersonal communication skills, ability to communicate clearly and efficiently with customers, understanding their needs, and finding quick solutions;
• Flexibility in scheduling for working rotating shifts.

Benefits

We really value our people at Novibet!

Nourishing environment: Competitive compensation, annual bonus scheme, medical plan, dental plan, and life insurance.

‍⚕️ Well-being: Access to Wellhub for physical and mental health

At Novibet, we value diversity and are committed to a workplace that is inclusive and equitable. All decisions related to recruitment, hiring, promotion, compensation, training, and employee development, as well as all other terms and conditions of employment, are made without considering race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic illness, age, ancestry, or place of origin.