Kitco Metals Inc.
11 months ago
Customer Service Agent
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Kitco Metals Inc.
- Location
- Canada, Québec, Montréal, Westmount Canada
- Posted
- 11 months ago
Job description
JOB DESCRIPTION:
(Onsite, Schedule Monday to Friday from 8:30 to 4 PM)
The responsibilities of this position include, but are not limited to, serving clients at our counters, facilitating the purchase and sale of gold, silver, and platinum, booking of orders, testing and processing of all metals, and answering any questions or concerns raised by our clients. The incumbent will also be responsible for supporting shipping functions, including the packaging, receiving, and management of inventory. KEY RESPONSIBILITIES AND ACCOUNTABILITIES:The responsibilities of this position include, but are not limited to the following:
ESSENTIAL FUNCTIONS AND TASKS:
APTITUDES AND COMPETENCES REQUISES:
KEYWORDS: ["Customer Service", "Precious Metals", "Gold", "Silver", "Platinum", "Shipping", "Inventory Management", "Data Protection", "Compliance", "Anti-Money Laundering", "Counter-Terrorist Financing"]
(Onsite, Schedule Monday to Friday from 8:30 to 4 PM)
The responsibilities of this position include, but are not limited to, serving clients at our counters, facilitating the purchase and sale of gold, silver, and platinum, booking of orders, testing and processing of all metals, and answering any questions or concerns raised by our clients. The incumbent will also be responsible for supporting shipping functions, including the packaging, receiving, and management of inventory. KEY RESPONSIBILITIES AND ACCOUNTABILITIES:The responsibilities of this position include, but are not limited to the following:
- Follow all departmental policies and procedures.
- Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees.
- Abide by all company polices as outlined in the Kitco handbooks.
- Ensure to always provide customer service excellence.
- Responsible for the accuracy of testing bullion and scrap metals when purchasing from clients.
- Responsible for ensuring that every customer (both internal and external) inquiry or order is resolved in a timely manner.
- Escalate and communicate issues in a timely manner.
- Responsible for following our internal compliance policies and procedures.
- Make recommendations for policy and procedure changes for the purpose of continuous improvement.
ESSENTIAL FUNCTIONS AND TASKS:
- Serve customers at the counters.
- Process orders from walk-in customers at the counters.
- Test and verify the purity of metals for purchase according to Kitco protocol.
- Ensure orders are correctly entered into our ERP (Navision).
- Collect and process payments for orders.
- Receive and process incoming packages.
- Process packages and issue payments according to policies and procedures.
- Ensure all packages for melting and assay are processed within the department standards.
- Prepare and process outgoing packages.
- Perform daily balancing and verification of cash and inventory.
- Carry out anti-money laundering/counter-terrorist financing-related duties as required by compliance policy and procedures.
- Respond to requests from the supervisor accurately and professionally.
- Participate actively in projects as assigned.
- Other duties as assigned.
APTITUDES AND COMPETENCES REQUISES:
- Bilingue (anglais et français).
- 5 ans d'expérience en service à la clientèle.
- Compréhension de base des pratiques commerciales.
- Capacité analytique éprouvée.
- Orienté vers les résultats.
- Esprit d'initiative.
- Capacité à travailler sous pression.
- Capacité à soulever 50 livres.
- Capacité physique à rester debout pendant des périodes prolongées (4 heures).
- Capacité à établir des priorités et à effectuer plusieurs tâches à la fois.
- Solides compétences en matière de service à la clientèle:
- Écoute, validation, et empathie.
- La capacité à gérer les clients difficiles ou agacés.
KEYWORDS: ["Customer Service", "Precious Metals", "Gold", "Silver", "Platinum", "Shipping", "Inventory Management", "Data Protection", "Compliance", "Anti-Money Laundering", "Counter-Terrorist Financing"]
Required skills
Interested in this position?
Create your free account and tailor your CV to match this job.