Reservation Agent

Company Description

Join Our Team at Novotel Barcelona City!

Are you looking for a dynamic job in an international hospitality environment?

Do you consider yourself…

A proactive, outgoing person with initiative and curiosity?

Are you capable of creating unforgettable experiences?

Why Work With Us?

Novotel Barcelona City is much more than a workplace, it's an experience.

As part of the Accor group, you will join a global network of over 5,300 hotels in 110 countries, all committed to service excellence. Accor is synonymous with innovation, with sustainability, well-being, and professional development programs that will allow you not only to work but also to evolve in a long-term career.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

• Manage individual and group reservation requests efficiently and accurately, ensuring all guest preferences and requirements are met.
• Maintain and update reservation systems.
• Process payments by sending secure payment links and following up on outstanding balances.
• Provide exceptional and personalized customer service by responding to inquiries, resolving issues, and offering tailored recommendations.
• Collaborate with other departments to ensure special requests and accommodations are met.
• Maintain in-depth knowledge of property facilities, services, and local attractions to provide accurate information to guests.
• Handle reservation cancellations and modifications, adhering to company policies and procedures.
• Generate and distribute daily occupancy reports to relevant departments.
• Assist in implementing and maintaining loyalty programs to encourage repeat bookings.
• Ensure compliance with data protection regulations when handling guest information.

Requirements

Qualifications:

• Knowledge of Property Management Systems (PMS Opera) is a plus.
• Excellent time management skills.
• Fluency in English and French, both written and spoken.
• A minimum of 2 years of experience in a customer-facing role, preferably within the hospitality industry.
• Excellent problem-solving skills.
• Familiarity with online booking platforms and reservation systems.

Additional Information

What We Offer:

• Full-time employment
• Professional Development: Learning and development opportunities within the prestigious Accor chain, a world leader in hospitality.
• Discounts and Benefits: Enjoy special rates on stays at over 5,300 hotels and discounts on Accor restaurants and services.
• Multicultural Environment: An international and energetic team, where you will learn something new every day.