Call Center Agent

At Iberostar Group, we are looking for a Call Center Agent to join our Call Center team, but before you learn more about the position, we believe it's important for you to know a little about Iberostar Group: We are a 100% family-owned company with 70 years of experience in the tourism sector. Today, we welcome millions of travelers with the promise of creating happy holidays and memorable experiences, with a value proposition

based on quality and the customer and employee experience.

• We operate in over 100 establishments distributed across 35 destinations in 13 countries worldwide, located in privileged beachfront locations.
• We are part of a family of over 35,000 people from 95 nationalities, sharing the same values: Responsibility, Transparency, Humility, Passion, and Creativity.
• We work to create a place to thrive: we take care of the people who are part of the Iberostar family, promoting their growth, attending to their well-being, and fostering equity as the basis of our decisions.

Our Iberostar Wave of Change movement is our roadmap to drive our purpose of leading a responsible tourism model.

If this sounds interesting to you... this might be your place!

Mission:

Your mission is to attend to customers following the guidelines indicated by your superiors and to promote sales by recommending additional products and services.

What will your responsibilities be?

• Respond to incoming calls and emails and assist customers who have questions or are seeking solutions to a problem or issue.
• Promote the sale of additional products or services.
• Personalize customer service and offer special discounts to repeat customers when possible.
• Follow up on the communication process with a customer, offering them support from the beginning to the end of their inquiry, complaint, or purchase process.
• Enter additional sales and reservation modifications or changes made into the system.
• Update databases with relevant customer information.
• Contact customers in case of hotel overbooking and offer them an alternative with superior conditions.
• Provide support to agencies and hotels.
• Redirect certain customer inquiries, requests, or issues to other Iberostar areas.

What are we looking for in you?

• Completed High School Diploma
• Professional English proficiency
• 1 year of experience in a Call Center or similar role
• Immediate availability for integration
• Passion for customer service

What can we offer you?

• The opportunity to learn in an inspiring environment that values people, principles, and a responsible tourism model.
• Access to an attractive benefits package, including discounts at all our hotels, travel, entertainment, and much more.
• Be part of the Iberostar Vitality Community, our healthy company and employee well-being program, which includes weekly online yoga classes, virtual gym, nutritional plans, etc.
• Access to our E-learning Campus from your first day.

"Where your talent is our star"

#WeAreIberostar