Agent - Ocean Export

Scope of Position:

To provide exceptional customer service to both internal & external customers and to achieve department’s objectives for timely freight processing, and associated admin tasks within the set KPI.

Major Duties and Responsibilities:

• Communicate with our customers in executing export bookings.
• Prepare various export documentation.
• Command in internal export management systems
• Understand and follow internal standards and process to execute bookings.
• Prepare and document customer’s requirements in SOP database.
• Screening of customer’s creditability before shipment.
• Screening of denied parties before shipment.
• Comprehend internal quality standards and compliance policies. Apply in day-to-day execution of bookings.
• Handle billings to clients accurately and timely.
• Maintain good relationships with service providers (Shipping lines, trucking companies and CFS Provider and others involved).
• Declare permits if require after passing Customs Competency test.
• Timely responses to emails within 24 hours and phone communication within the same day.
• Escalation of problems to Management when necessary
• Take up additional tasks as required to meet the Department’s needs and goals
• Meeting 52 hours Training hours per year.

Expectations:

• Provide excellent customer services to both internal and external customers.
• Think positively with “CAN DO” and responsible attitude, while considering capacity and timeframe to complete assigned tasks.
• Perform assigned tasks with great accuracy and in a timely manner
• Good organization skills of priorities and tasks
• Be a good team player with teamwork spirit
• Demonstrate initiatives in all co-ordination work
• Advocate of company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.