Japanese Player Assistance Agent for Video Games

For over 15 years, we have been pioneers and leaders in the field of player assistance. We are the largest international provider of services to companies that develop and publish MMOs, virtual worlds, social games, occasional games, or mobile games, and transmedia content. We also offer our services to online payment providers and virtual goods providers. Responsibilities: You will have to help players resolve problems affecting their gaming experience, including issues related to game mechanics, character progression, and in-game transactions. You will also be responsible for providing support for game-related issues, such as connectivity problems, lag, and disconnections. Additionally, you will be expected to assist players with account-related issues, such as password reset, account recovery, and account suspension. You will be required to work in a fast-paced environment, handling multiple requests simultaneously, and prioritizing tasks based on urgency and importance. You will also be expected to maintain a high level of professionalism, courtesy, and respect when interacting with players, and to adhere to our company's policies and procedures. You will be required to work flexible hours, including evenings, weekends, and holidays, and to be available to work on short notice. You will also be expected to participate in training and development programs to improve your skills and knowledge, and to stay up-to-date with the latest developments in the gaming industry. Benefits: You will be offered a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. You will also be eligible for bonuses and incentives based on your performance and the company's goals. You will be required to sign a non-disclosure agreement and to adhere to our company's confidentiality and intellectual property policies. You will also be expected to maintain a high level of confidentiality and discretion when handling sensitive information and confidential data.