Aftersales Service Senior Manager-Brazil(A202356)

Job Responsibilities

1. Responsible for developing the overall after-sales service strategy for the brand in Brazil and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service.

2. Provide support and management to dealers in all aspects such as spare parts, training and claims.

3. Supervise dealers' implementation of service standards, and formulate and implement commercial policies.

4. Be responsible for collecting and analyzing information on dealers' after-sales service operations, proposing improvement suggestions and tracking the improvement results.

5. Responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers' service capability.

6. Responsible for the effective development and implementation of market service activities.

7. Local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry.

Job Requirements

1. 8+ years of experience in automotive OEM after-sales service field, successful after-sales service system construction and performance (e.g. parts fulfillment rate, after-sales service satisfaction, etc.), new energy vehicle enterprises are preferred, as well as team management experience;

2. Rich local after-sales service related third-party resources, as well as after-sales service channel resources;

3. Good communication and coordination skills, planning and execution skills; relationship building and maintenance skills;

4. Excellent communication skills in English;

5. Accept short-term overseas travel, e.g. China, etc;

6. Excellent business communication and coordination skills, analytical problem solving skills, learning ability and stress tolerance;

XPENG offers:

• An interesting, unique and very varied job at XPENG
• A job with an incredibly large contact surface both internally and externally
• An attractive salary package incl. pension and with the possibility of a bonus
• To be involved in the growth of an existing EV brand in Europe

Next steps:

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As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register.

We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team.

Our Commitment to Diversity and Inclusion:

At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.