After Sales Specialist

For a client of ours located in Mendrisiotto, active in the watchmaking sector, we are selecting immediately - After Sales Specialist Mansionario: - Technical and commercial assistance to customers for the repair of high-end watches - Management of the repair process, from receiving the watch to delivery to the customer - Coordination of the processing phases in the laboratory and monitoring of the progress status - Management of spare parts requests from shops and private customers via email and telephone - Reception and telephone switchboard management - Responding to requests for technical and commercial information from customers Required requirements: - At least 3 years of experience in after-sales management in a technical context, preferably in the watchmaking, luxury or electronics sector - Excellent organizational and time management skills - Excellent knowledge of languages: - English: fluent (C1/C2) - German: fluent (C1/C2) - French: desired - Experience in managing customer relationship management systems (CRM) - Availability ASAP - Ability to work accurately and independently If interested, upload your application complete with Curriculum Vitae and work and training certificates, feedback will be given to profiles that refer to the description Branches: Uhrenherstellung und Luxusartikeln Function: Einzelhandelsverkauf Leadership: Nein Type of employment: Permanent Employee Career level: Employee/r