After-Sales Service Engineer - Battery Energy Storage

Responsibilities:

• Customer information access and problem diagnosis; responsible for diagnosing and repairing faulty batteries for customers.
• Communicate customized product and solution material output, with the ability to communicate one-on-one with customers.
• Participate in local market activity support work and assist domestic colleagues in utilizing local resources.
• On-site debugging, upgrading, inspection and maintenance of products, and proposing improvement suggestions for product services based on on-site application conditions and customer needs.
• Receive customer feedback on product maintenance and technical difficulties, develop solutions and submit them for review to ensure on-site troubleshooting.
• Collect industrial and commercial after-sales cases, summarize the causes of faults based on their types, and provide feedback to leaders.
• Handle work-related phone calls, emails and messages; ensure online service time shall not be less than 40 hours per week; provide spare parts for regional after-sales service, maintain and manage warehouses.
• Assist in organizing and reporting local after-sales statistical data; timely report abnormal product information and collect necessary data for analysis.
• Provide product and after-sales technical training to customers and after-sales service personnel, edit training documents, provide connection guidance, installation videos and other files.

Requirements:

• Bachelor's degree in electrical engineering, mechanical engineering or related field.
• 3+ years of experience in after-sales service or technical support.
• Strong diagnostic and problem-solving skills with knowledge of battery energy storage systems.
• Excellent communication and customer service skills.
• Willingness to travel to customer sites and support local market activities.
• Ability to prepare reports, manage spare parts inventory and work independently.