After Sales Manager (m/f/d)

WaschMal is a modern service provider for professional laundry solutions and textile management. We support companies in managing their workwear and operational textiles efficiently, hygienically, and economically. Our service portfolio includes the provision, care, cleaning, repair, and replacement of workwear, as well as the individual support of our customers through a high-performance network of laundries, manufacturers, and service partners. Through intelligent service concepts, we help our customers simplify processes, reduce costs, and ensure the highest quality and hygiene standards. Customer proximity, reliability, and sustainable partnerships are at the center of everything we do. As a rapidly growing company, we rely on innovative solutions, personal support, and the consistent expansion of our partner network. Our goal is to be the preferred contact for our customers for modern laundry services and professional textile management. Tasks - Contract Implementation: After contract signing, you take central responsibility for implementing new customer projects and work closely with our sales team. - Project Management: You coordinate all necessary steps and ensure that projects are implemented in a structured and successful manner. - Partner Coordination: You organize and coordinate our external laundry partners and ensure that all required services and products are available - Project Tracking: You keep track of numerous projects running in parallel, recognize where action is needed, and ensure consistent follow-up. - Complaint Management: You independently handle complaints during onboarding, coordinate solutions, and proactively conduct feedback discussions to identify problems early. - CRM Documentation: You document relevant information, conversation content, and project progress in our CRM system and ensure reliable follow-up. Qualifications - Ideally, you have a commercial apprenticeship, a degree, or initial professional experience in after sales, project management, or sales. Career changers are also welcome. - You work independently, in a structured way, and with a sense of personal responsibility. - You have assertiveness and are not afraid to actively initiate things and follow them through consistently. - You are a communication talent and confidently present yourself to customers and business partners. - You have organizational talent and maintain an overview even with many parallel projects. - You think solution-oriented and enjoy taking on responsibility. - Confident use of MS Office is a matter of course for you. - You are willing to occasionally attend on-site appointments with customers or partners. Benefits - A permanent full-time position in a growing company. - Flexible working hours and the option of hybrid working. - Independent work with short decision-making paths. - Plenty of room for creativity and the opportunity to contribute your own ideas. - A varied area of responsibility with direct influence on our customer relationships. - A motivated team and an open corporate culture. - A long-term perspective with development opportunities. Find more English Speaking Jobs in Germany on Arbeitnow