Advisor with English - Constanta

Mid Level

Job description

Ideal Candidate

We are looking for persevering and energetic people like you, who want to develop both personally and professionally!

Are you fluent in English?
Are you able to work independently and efficiently meet deadlines?
Are you available to work afternoon and night shift?

Then join our team!

Job Description

-Help the customers: provide client support via phone
-Provide support, including procedural documentation.
-Respond within agreed time limits to call-outs.
-Prioritize and manage cases.
-Establish a good working relationship with customers and other professionals.

Schedule: Monday-Friday (17:00- 02:00)

About the Company

The American company CGS (Computer Generated Solutions) is one of the most important providers of outsourcing solutions present since 2006 on the Romanian market, being listed in the top 15 best companies in this field, in the world.

The company provides services in 22 foreign languages, with 7 support centers in: Bucharest, Brașov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța.

The company’s more than 3,500 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services.

Required skills

english customer support case management phone support procedural documentation time limits

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