Administrative Officer

As an Administrative Officer, you play a crucial role in advising and supporting banking clients with their financial-administrative challenges and processes. You are responsible for the accurate and proactive management of client files. Your tasks include:

• Following up on client files operationally.
• Analyzing files to provide solutions that help clients progress.

The subjects of these files can vary greatly, ranging from managing social accounts to guardianships, collective debt settlements, bankruptcies, and more.

You place a high value on accuracy and proactivity, ensuring excellent customer service through various channels, including:

• Handling incoming and outgoing emails.
• Managing phone calls.

Teamwork is essential: you act as the glue between different internal departments, communicating clearly, transparently, and effectively. You know how to solve problems with the necessary care and report important information to your management.