Administrative Assistant

We are seeking a highly organized and personable Administrative Assistant to support our finance and data operations team. This role blends administrative, customer service, and light data management responsibilities. The Admin Assistant will work closely with managing patient responsibility, billing, collections, and claims evaluation, particularly for out-of-network clients.

What You’ll Do

• Keep Claims on Track: Review and monitor insurance claims, guiding the team on which ones are worth pursuing.
• Follow Up with Care: Communicate with families about payments, especially checks sent directly by insurance providers.
• Stay Organized: Maintain claim trackers, data sheets, and Excel workbooks with accuracy (you’ll need more than just basic Excel skills).
• Support Data Management: Clean and organize spreadsheets to make sure the numbers always tell a clear story.
• Deliver Professional Communication: Speak with clients and families in a calm, courteous, and confident manner.
• Collaborate & Improve: Work closely with the finance team to identify better ways to streamline billing and claims operations.
• Assist Where Needed: Jump in to handle administrative tasks that help the team stay productive and compliant.

Requirements

What You Bring

• Proven experience in administrative support, preferably in finance, healthcare, or billing.
• Advanced Excel skills, sorting, filtering, organizing, and analyzing data with precision.
• Excellent verbal and written communication skills, you’re confident speaking with families and professionals alike.
• Customer-service mindset: patient, persistent, and professional in every interaction.
• Strong organization and multitasking abilities, you keep everything on track, even when priorities shift.
• A team-first attitude, proactive, reliable, and open to feedback.
• Experience with Central Reach or similar healthcare management systems (preferred).
• Familiarity with billing, collections, or insurance processes (preferred).

Why This Role Matters

Behind every payment or claim is a family that depends on smooth, timely care. Your work ensures that nothing slips through the cracks, that claims are processed, questions are answered, and patients are supported every step of the way.

You’ll help keep our financial operations running efficiently while giving families confidence that they’re in good hands.

If you’re ready to combine your administrative skills, data precision, and people-first communication into meaningful work that makes a real difference, we’d love to meet you.