Technical Support Specialist

SIPA designs, produces, and sells worldwide all technologies for the production, filling, and secondary packaging of PET containers, from preform to final product, for beverages, food, detergents, cosmetics, and pharmaceuticals.

SIPA possesses a high degree of specialization and is a technological partner whose main objective is to offer its customers innovative and competitive solutions for every specific need.

The product range is very wide and includes single machines for the production of preforms and bottles as well as turnkey solutions for complete lines. SIPA also provides packaging solutions and services for bottle design, computer simulations, and container prototyping.

Located in Vittorio Veneto (TV), the company has 4 production plants, 22 sales branches worldwide, and 35 after-sales service centers for the supply of spare parts and technical assistance.

Position

For the Sala Baganza headquarters, we are looking for a Technical Support Specialist who will be part of the Technical Support team within the Customer Service area.

• Support to field technicians in resolving faults and malfunctions during maintenance, up-grading, and troubleshooting phases;
• Second-level Help Desk activities for branches and customers;
• Warranty approval through the ticketing system;
• Management of Service Requests and the related escalation process to other company departments;
• Analysis of technical reports and preparation of related activities;
• Continuous product improvement activities through data collection and feedback processes;
• On-site interventions when necessary.

Requirements

Education:

• High school diploma with a technical focus / Degree in Engineering.

Professional Experience:

• Technical or technical support background in an industrial setting and in international environments.
• Experience in mechanical, mechatronic, pneumatic, and electronic applications.

Skills/Knowledge:

• Multidisciplinary knowledge in industrial automation;
• Ability to manage worldwide sites;
• Reading of electrical, pneumatic, and hydraulic diagrams;
• Knowledge of fillers and packaging plants is a plus;
• Familiarity with PLC programming applications and troubleshooting skills;
• Good knowledge of the Office suite
• Good knowledge of the English language, knowledge of other languages is a plus;
• Availability for international travel;

Other Information

Position and salary will be based on experience. Only applications in line with the proposed profile will be considered.

This job offer is intended for candidates of either sex and in compliance with anti-discrimination legislation (D. Lgs. 198/2006, D. Lgs. 215/2003, D. Lgs. 216/2003 and subsequent amendments and integrations).

Candidates are invited to submit an updated Curriculum Vitae. Personal data contained in CVs will be processed and stored exclusively for selection purposes, in compliance with D. Lgs. 196/2003 and Regulation (EU) 2016/679. Interested parties are invited to read the privacy policy on the website www.sipa.it.