Ad Ops Lead

WHO ARE WE?

At Nexxia, we help organizations transform data into strategic decisions. We combine analytics, technology, and business knowledge to develop solutions that generate measurable value for our clients.

We believe that data has the power to drive better decisions when it is transformed into clear, reliable, and actionable information.

ABOUT THE ROLE

We are looking for an AdOps Lead. Your main objective will be to ensure the correct implementation, execution, monitoring, and optimization of Retail Media campaigns within the Nexxia Ads ecosystem. You will be a key player in ensuring compliance with commercial commitments to our advertisers, coordinating effectively with business units and guaranteeing the generation of measurable results for brands.

KEY RESPONSIBILITIES

• Campaign and Platform Management: Trafficking and configuration of campaigns within the ad server / retail media network, as well as operational management of advertising inventory (onsite and offsite/programmatic).
• Delivery and Monitoring: Manage the operational delivery of feeds, APIs, and dashboards for Reporting and 360 Insights products to external clients. Define and monitor delivery and availability SLAs (data freshness, response times, uptime).
• B2B Support and Access: Manage the provisioning of client access to data platforms (permissions, credentials, usage limits) and be the operational escalation point for issues with data products.
• Data & Performance: Measurement and reporting of campaign performance to brands and agencies.
• Strategic Operations: Operational coordination with the Data Clean Room for audience activation without exposing raw data and management of billing disputes/reconciliation.
• Processes: Document the operational onboarding processes for new clients.

WHAT WE ARE LOOKING FOR

• 5+ years of experience in digital media.
• 3 to 5 years of experience in digital product operations, ad ops, or B2B technical support.
• Demonstrable experience with ad servers and retail media platforms (Google Ad Manager, Kevel, CitrusAd, Criteo Retail Media, or equivalents).
• Operational proficiency with BI dashboards (Looker, Tableau, Power BI) from a support and monitoring perspective.
• Knowledge of digital media billing/reconciliation processes and operational familiarity with Data Clean Rooms.
• Knowledge of SLA/uptime concepts, monitoring tools, and B2B ticket management (Jira Service Management or Notion).
• Strong critical thinking skills, analytical ability, and stakeholder management.

Knowledge in

• Familiarity with access management/IAM (Okta or equivalent) and API keys / rate limiting concepts.
• Previous experience in high-volume industries with multiple sources (retail, banking, fintech, telco, loyalty, or CRM).

Desirable:

• Executive Storytelling: present complex insights clearly to executives.
• Stakeholder Management: negotiate and align expectations with clients and internal teams.
• Team Leadership: develop consultants and elevate the standard of deliverables.
• Autonomy and Ownership: operate with minimal supervision and be accountable for results.
• Impeccable Follow-through: nothing falls through the cracks; agreements documented and met.

OUR CULTURE

At Nexxia, we believe that talent is amplified when people can be authentic, feel valued, and find spaces where their ideas, experiences, and perspectives truly matter.

We are passionate about building diverse teams because we know that innovation is born when we dare to think differently, learn from each other, and collaborate with a common purpose. Therefore, we foster a culture where respect, trust, and closeness are part of everyone's experience.

We are proud to create an environment where everyone can develop, generate impact, and enjoy the journey as we build sustainable prosperity together through knowledge.