Active Directory

Key Responsibilities: Identify opportunities to innovate, extend and enhance service delivery everywhere possible. Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems. Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support. Perform daily system monitoring, verifying the integrity of all systems and applications to ensure optimal performance. Troubleshoot and resolve technical issues related to Active Directory, ensuring timely resolution of incidents. Collaborate with other teams to identify and implement process improvements, resulting in increased efficiency and productivity. Develop and maintain knowledge base articles and documentation for internal use. Provide training and support to end-users on the proper usage and configuration of Active Directory. Serve as a subject matter expert for all aspects of Active Directory, providing guidance and direction to other teams.