Accounts Receivable Associate

We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service This role will be working from home permanently and during U.S. business hours. Duties and Responsibilities Ensure performance meets/exceeds standard level agreements (SLAs) Process customer refunds Manage internal help desk and provide exemplary service to customers. This includes but is not limited to: answering customer inquiries, resolving customer complaints, and providing accurate and timely information. Additionally, this role will be responsible for: maintaining accurate and up-to-date records, performing data entry, and performing other administrative tasks as needed. The ideal candidate will have a strong understanding of AR processes and procedures, excellent communication and problem-solving skills, and a commitment to providing exceptional customer service. This is a remote position and the ideal candidate will be able to work independently and effectively in a remote environment.