Account Manager:in (Junior-Mid) - (w/m/x)

Position is initially limited to one year, with the possibility of extension

Zenjob SE is a personnel service provider for part-time jobs with its headquarters in Berlin, which connects companies quickly and reliably with suitable temporary workers through digital platforms. With this innovative personnel solution, companies in retail, hospitality, and logistics can supplement their core workforce flexibly and cost-effectively with temporary staff. Job seekers can book individual shifts via app, tailored to their daily routine. Founded in December 2015, Zenjob is now represented in over 39 further cities.

The Position

You sit at the helm when supply and demand come together! As an Account Manager (w/m/x), you are the central point of contact for your customers, absolute expert on products and processes at Zenjob. At the same time, you are an expert in your region and have all the levers to advise your customers optimally. Based on your expertise and supporting data, you generate win-win situations for Zenjob and the customer and maximize revenue from your portfolio.

The position is initially limited to one year, with the possibility of extension – depending on your performance and business requirements, this could result in an unlimited employment contract.

Your Tasks

• No cold calling, you take over existing customers and/or support newly acquired customers from our sales team
• You are the expert for a region:
  • You are responsible for a regional portfolio of customers, where you are the first point of contact, answer questions, and provide assistance as needed
  • You maintain proactive contact with your customers in your region (by phone, email, or personal meetings) to drive forward the development of Zenjob's business
  • You build a deep understanding of your region and the dynamics of supply and demand in the region
• You are a commercial driver for your customer portfolio:
  • You are responsible for maintaining a stable relationship with your customers (i.e., frequent performance conversations and contacts to ensure that they offer our talents regular and attractive jobs)
  • You identify growth potential at your customers, which contributes to the improvement of Zenjob's business and pursue these continuously
  • You support in identifying new potential customer leads and pass them on to our sales team for further pursuit
  • You take escalations related to the portfolio you manage from the customer service and resolve them efficiently for the company, the customer, and the talents.
• You are an expert for our product:
  • You know our products and processes at Zenjob very well and can explain their advantages and use to your customers and advise them accordingly
  • You participate in internal initiatives to continuously improve our product and service for our customers
• In your daily work routine, you work with Salesforce (CRM), Aircall (CTI) and Asana (project management)

Your Profile:

• Completed studies or training
• You have first-hand experience in B2B sales
• Fluent German language skills, as well as verbal English language skills
• A high affinity for digital solutions
• Outstanding and convincing communication skills
• Results-oriented
• Eigeninitiative, flexibility, and the ability to work both independently and in a team
• The ability to set priorities in your own workload and manage your time efficiently
• Analytical skills, the ability to make data-based decisions
• A willingness to regular customer visits in your region

We offer:

• Innovative Mission: Together we create something new. Work in a dynamic setup where you learn a lot and every one of your ideas is heard.
• Unique Team Spirit: We can rely on each other blindly and celebrate all successes together as a team.
• Vacation: Relaxation & Further Education is important, so we offer 28 paid vacation days (increasing by 1 day per 2 calendar years of employment at Zenjob, up to a maximum of 30 days), 1 special leave for charitable work, 5 paid education leave, possibility for unpaid leave
• Hybrid Work Model: We love our new office in Prenzlauer Berg. Sometimes you need more flexibility, though. Zenjob's flexible work model combines the best of both worlds, allowing you to work remotely up to 2 days a week (1 day during the first 6 months to ensure the best onboarding experience)
• Dog-friendly: If you have a dog, feel free to bring it along. We don't bite and always have a bowl of water available
• Personal Growth: Ongoing focus on your personal development (annual training budget of EUR 750, mentorship opportunities, continuous career development conversations)
• A Healthy Mind in a Healthy Body: You receive a EUR 30 Urban Sports Club subsidy to stay fit. We also have a small sports room at the office.
• Always Mobile: You receive a monthly EUR 40 credit for NAVIT, a sustainable mobility tool for public transportation, bike-sharing, etc.
• Legendary Events: Quarterly team events, winter and summer party, budget for birthdays and anniversary celebrations of our employees

Apply now and send us your application. We're looking forward to you! 

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We are proud to be an employer who offers equal opportunities. We commit ourselves to evaluating every qualified person based on their skills, regardless of age, gender identity, ethnic origin, sexual orientation, disability status or religion. It is not necessary to add your photo and age to the application.