Account Manager*in / Client Partner*in (f/m/d)

We are looking for an experienced account manager/client partner in full-time (40 hours/week) in Munich with 5 days of home office/month.

As an account director/client partner, you will be responsible for the long-term success, development, and growth of our existing customers. You will strategically manage customer relationships, identify new potential, and ensure that successful projects lead to long-term partnerships.

You will act as a central sparring partner on eye level, steer customer projects together with our departments, and continuously develop new measures to further expand the goals of our customers and cooperation with Moby Digg.

Your success will be measured by how well you bind customers long-term, unlock additional revenue potential, and lead projects economically to success. Your most important KPIs include retention, customer satisfaction (NPS), revenue growth of existing customers, as well as upsell and cross-sell revenues.

Aufgaben

Your tasks:

• Strategic management and development of existing customers
• Implementation of weekly, monthly, and quarterly strategy meetings
• Development of growth and measure plans for customer accounts
• Identification and realization of upselling and cross-selling potential
• Steering projects in the areas of brand, marketing, and talent
• Responsibility for project budgets, profitability, and resource planning
• Coordination with internal teams to ensure successful project implementation
• Analysis of customer key figures and derivation of concrete recommendations
• Satisfaction of high customer satisfaction and long-term customer binding
• Use of modern KI tools like Claude for project management, research, structuring, and efficiency enhancement

Qualifikation

Your success will be measured by:

• Revenue development of the customers you manage
• Upsell and cross-sell revenue
• Customer retention (Retention)
• Customer satisfaction (NPS)
• Achievement of customer and project goals

Your profile:

• At least 5 years of experience in account management, client service, or project management in a digital, marketing, or branding agency
• Demonstrable experience with corporate website launches & CMS, landing page projects, and digital advertising campaigns (Funnel/Meta/LinkedIn/TikTok/Google)
• Experience in managing customer projects in the digital marketing environment
• Confident negotiation skills in German and English (written and spoken)
• High advisory and communication strength
• Entrepreneurial, strategic thinking, and strong customer orientation
• Structured, self-responsible, and solution-oriented work style
• Safe handling of KI tools like Claude, ChatGPT or similar systems
• Experience in budget planning, project management, and resource management

Benefits

Benefits:

• eGym Wellpass
• 31 vacation days per year
• 5 home office days per month
• We will fund your occupational pension with 20%
• Quarterly or monthly development conversations
• KPI-driven corporate culture

Salary:

We have a salary range of €68,000 to €83,000 per year for this position, depending on your level of development.

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