Account Manager (TikTok Shop) - all genders

join the team

You know how to treat customers not just by supporting them, but by really developing them – building trust, communicating on a decision-making level, and letting partnerships grow over time? Then there's only one channel missing: TikTok Shop. We'll teach you that.

TikTok Shop is changing the entire social commerce landscape – and we're right at the forefront. As one of the leading TikTok Shop agencies in Germany (currently ranked 2nd in the agency ranking), we already support major names and actively build the field. If you read "Driving the future of Social Commerce by building and scaling high-performance TikTok Shop strategies" and think "Oh yes, I want to be part of the journey" – then you're exactly right with us.

the task

• Client Leadership & Growth:
  • You are the central point of contact for several customers – you strategically lead them, develop partnerships actively further, and always think two steps ahead.
  • You recognize growth potential before your customer sees it, communicate clearly on a decision-making level, and excite with results.
  • You get the maximum out of every customer relationship – not through pressure, but through genuine understanding of their business goals.
  • You bring proactive new ideas, opportunities, and platform developments into customer conversations – you don't wait until someone asks.
  • You identify upsell and cross-sell potential and develop it together with your customers, always looking at their goals, not the next deal.
  • You prepare quarterly and annual reviews that are not just a look back, but genuine strategic impulses for the next level.
  • You build long-term relationships on a decision-making level – so that your customer is not only satisfied, but actively recommends you.
  • You know your customers' KPIs by heart and know which lever is the decisive one.
• TikTok Shop Management:
  • You are responsible for the operational shop management of your customers: product listings, catalog maintenance, and continuous optimization of the shop structure.
  • You plan and steer pricing strategies and promotions – from action prices to voucher campaigns up to platform-side sale events.
  • You analyze shop performance based on relevant eCom KPIs (GMV, CR, CTR, ROAS) and lead concrete measures.
  • You have a sense for which products perform, why – and what you do if they don't.
• Project & Account Management:
  • You manage all workflows of your customers and work closely with our TikTok Shop team (Franzi as lead, Emelie & Laurin in creator management).
  • You hold timelines, set clear priorities, and ensure that customers are picked up at every step.
  • You establish scalable standards and processes – and implement them directly for your customers.
  • You have KPIs, reportings, and measures always in sight and present them sovereignly internally and externally.
• TikTok Shop Strategy:
  • You develop annual strategies with, steer towards goal achievement, and keep market changes in the TikTok Shop world always on your radar.
  • You learn quickly, bring new trends and features actively into your customer work, and become a true expert over time.

you

• Multiple years of experience in account management, client success or a comparable role with direct customer contact – ideally in an agency or eCom environment.
• No TikTok Shop experience necessary – but genuine curiosity about the topic and the willingness to take on responsibility quickly.
• Strength in customer leadership: You know how to build trust, manage expectations, and develop customers.
• Structured, self-responsible work style with a focus on the big picture.
• Communication talent at all levels – from operational coordination to presentation at the customer level.

what awaits you

• A challenging, dynamic, and demanding working environment in one of the leading and largest Meta & TikTok Performance Marketing agencies in the German-speaking region.
• Collaboration with exciting brands like Aylashes, More Nutrition, etc.
• Top-equipped TikTok Shop studio for your customers' live streams.
• Dynamic team with a strong hands-on mentality and self-initiated work.
• 450 sqm loft office, a relaxed working atmosphere, and the coolest team events.
• Technical equipment with the latest Apple products.
• 30 days of vacation.
• Mobility and sports: KVB JobTicket, Urban Sports Club membership, bikes, fitness studio.
• Feel Good: Warm lunch, healthy snack bar, free drinks & ADBAKER coffee, gaming corner.

your contact person

Lukas Hildebrandt
Business Operations Lead

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