Account Manager (Sales)

About Us: SMS Magic is a leading Conversational Engagement platform, helping global businesses connect with customers through personalized, multichannel messaging. We work with organizations across industries to enhance engagement, boost conversions, and drive long-term customer success. Role Overview We are looking for a Account Manager to join our Pune team. The ideal candidate will support client portfolio management, foster customer relationships, and work with internal teams to ensure seamless customer experiences and drive business growth. Key Responsibilities: * Manage a portfolio of existing clients, ensuring their satisfaction and retention. * Build and maintain strong, long-lasting customer relationships. * Understand customer needs and objectives, offering solutions and upselling opportunities. * Collaborate with internal teams (Sales, Marketing, Support, and Engineering) to ensure customer success. * Prepare and deliver client presentations, reports, and proposals. * Monitor customer usage and identify opportunities for growth. * Achieve and exceed sales targets. * Stay up-to-date with industry trends and competitor activities. Qualifications: * Bachelor's degree in Business Administration, Marketing, or a related field. * Proven experience in account management or a similar role. * Excellent communication, interpersonal, and presentation skills. * Strong sales and negotiation skills. * Ability to work independently and as part of a team. * Proficiency in CRM software and Microsoft Office Suite. * Ability to analyze data and identify trends. * Experience in the SaaS industry is a plus. Benefits: * Competitive salary * Health insurance * Paid time off * Professional development opportunities * Collaborative work environment