Account Manager - Paris

Why Deliveroo?

We are transforming the way the world eats and shops by making access to it more convenient and enjoyable. We connect consumers, restaurants, shops, and riders. We give everyone the opportunity to buy what they want, how they want, when they want, and where they want.

We are a technology-driven company at the forefront of one of the world's fastest-growing industries. We move fast, value autonomy, and are always looking for new ideas and talented people to join us!

Job Description:

As an Account Manager – Paris, you will be responsible for the success of your portfolio of strategic accounts, to implement the most relevant tools for our users. You will report directly to the existing Client Partner.

Your main responsibilities:

• Manage a portfolio of key restaurants in mature sectors, requiring real expertise and particular attention.

• Create a privileged and lasting partnership by bringing your Food Tech expertise, as an expert of your area/city.

• Optimize the profitability of your portfolio and offer personalized support, built for the long term with data support.

• Be an expert in your area and ensure Deliveroo's influence through a 360 vision: account management, sales, marketing, operations.

• Analyze the performance of your portfolio and take appropriate action. Make direct recommendations to the Client Partner, show agility and openness to new things. Deliveroo is a company in motion, with tools and options to deploy at a sustained pace.

• Suggest and implement marketing and promotional campaigns adapted to your portfolio.

• Closely monitor operations to optimize the experience for both partner restaurants and customers.

Your experience and qualities:

• Minimum 2 to 3 years of experience in a similar role.

• Ability to negotiate, anticipate commercial discussions, take the necessary actions to maintain a quality portfolio (contractual discussions, negotiation of commercial tools, etc.) and achieve objectives (OKRs).

• Data analysis skills to derive growth avenues necessary for the development of your accounts.

• Ability to maintain control of your Partner portfolio, observe market trends, and provide real-time feedback to your partners and your manager.

• Field expertise: close to your partners, you are able to conduct qualitative competitive intelligence on your portfolio and your sector.

• Ability to convince and influence your partners to achieve set objectives, while respecting Deliveroo's values.

• Proactivity and ability to draw conclusions from the results of your actions to make relevant recommendations to partners.

• Quick understanding and ownership of the objectives to be achieved, with autonomy and determination.

• Ability to implement personalized actions consistent with partner needs and management directives.

• Ability to identify, understand, and analyze commercial and operational performance data across your entire portfolio with a view to service excellence.

• Proficiency in English (written/spoken) to defend a point of view and communicate effectively.

• Ability to build lasting commercial relationships to make Deliveroo the benchmark for "food" in the eyes of our partners.

Work environment & benefits

At Deliveroo, we know that employees are at the heart of the company and we place great importance on their well-being. Benefits vary from country to country, but we offer hybrid remote work, as well as numerous benefits in areas such as health, well-being, parental leave, retirement, and leave to support a charity of your choice. Benefits are country-specific. For more information, please contact the recruitment manager for this position.

Diversity

We are convinced that a great work environment is one that reflects the world we live in in all its diversity. We make no judgment about what makes you who you are - whether it's your gender, race, sexuality, religion, or even a secret aversion to cilantro!

With equal skills, this position is open to workers with disabilities or similar, within the meaning of Article L5212-13 of the Labor Code. Deliveroo is committed to diversity, professional equality, and the employment of people with disabilities.

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