Account Manager (m/f/d) - Eschborn

About TimeLapse Go

TimeLapse Go develops intelligent solutions for digital construction site documentation. Using artificial intelligence (AI), connected technologies (IoT), high-resolution cameras, and time-lapse solutions, we support construction companies, project developers, industrial companies, and public clients in monitoring, documenting, and analyzing their construction projects in real-time.

In the course of our growth in the German market, we are looking for an Account Manager (m/f/d) who will support our customers after contract conclusion, ensure the successful implementation of their projects, and contribute to long-term customer loyalty.

The Position

You will support our customers after contract conclusion and, together with the Business Developer, ensure the smooth running of their projects. You will be responsible for the quality of the customer relationship and actively contribute to customer satisfaction, customer loyalty, and the further development of existing customer relationships.

Furthermore, you will take over the operational support of the projects and coordinate the various stakeholders – customers, Business Developer, Technical Sales Representatives, as well as our network of external technicians – to ensure the smooth running of our services and high customer satisfaction.

In particular, you will ensure reliable planning of installations and technical deployments as well as adherence to the various project phases.

You will work in an international environment and regularly exchange with the teams at our headquarters in France.

As part of your onboarding, you will receive comprehensive training at the TimeLapse Go headquarters in France to familiarize yourself with our solutions, tools, and working methods.

Tasks

• After contract conclusion, you will be the main point of contact for our customers.
• You will ensure high customer satisfaction and contribute to long-term customer loyalty.
• You will coordinate the collaboration between customers, Business Developer, Technical Sales Representative, and other stakeholders, thus ensuring a smooth project flow.
• You will be the point of contact for our network of external technicians and coordinate their deployments.
• You will plan and coordinate installations, technical deployments, and the further project progress.
• You will coordinate the logistics and material requirements of our projects.
• You will identify requirements early, keep an eye on the individual project phases, and actively participate in solving operational issues.
• You will identify additional business opportunities with existing customers.
• You will document and track projects in the CRM and participate in the continuous improvement of our processes.

Qualifications

Your Profile

• Commercial or technical apprenticeship or degree, or a comparable qualification, ideally related to project management, customer support, or sales.
• At least two years of professional experience in account management, customer support, project management, or operational B2B coordination.
• Proficient in using CRM systems and digital tools.
• Experience in the construction or real estate industry or with technical solutions is an advantage.
• Good English skills are required; French skills are an advantage.

What You Bring

• Strong customer and service orientation as well as excellent communication skills.
• Very good organizational skills and a good sense for priorities.
• The ability to coordinate multiple projects simultaneously in a structured, reliable, and detail-oriented manner.
• Team spirit and enjoyment of working with different points of contact.
• Proactive working style and initiative.
• Independence and decision-making ability, as well as the ability to involve the right contacts strategically when needed.
• Enjoyment of working in an international environment and regular exchange with our headquarters in France.

Benefits

We Offer

• Comprehensive onboarding and training at our headquarters in France.
• Company smartphone and company laptop.
• An international working environment.
• A dynamic company with manageable structures and growth potential.

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