Account Manager Lille

Why Deliveroo?

We are transforming the way the world eats and shops by making access to food and groceries more convenient and enjoyable. We connect consumers, restaurants, shops, and riders. We empower everyone to buy what they want, how they want, when they want, and where they want.

We are a technology-driven company, at the forefront of one of the world's fastest-growing sectors. We move fast, value autonomy, and are always looking for new ideas and talented people to join us!

Your main responsibilities:

• Manage a portfolio of key restaurants in mature areas, where expertise and attention to detail make all the difference.
• Develop privileged and sustainable partnerships by becoming the expert point of contact in your area and leveraging your Food Tech knowledge.
• Optimize the performance of your accounts through personalized, long-term support driven by data.
• Analyze the results of your restaurants, identify areas for improvement, and recommend concrete actions to your manager while remaining agile and open to innovation.
• Propose and implement targeted marketing and promotional campaigns to boost the attractiveness of your partner restaurants.
• Closely monitor operations to ensure the best possible restaurant and customer experience.

Your experience and qualities:

• You have 2 to 3 years of experience in a similar role where managing a partner portfolio was central to your mission.
• You know how to negotiate and anticipate commercial discussions while keeping Deliveroo's values in mind.
• You can maintain control of your portfolio, identify new market trends, and share useful feedback with your partners and manager.
• The field is where you feel at home: you know how to build trusting relationships with your partners while keeping a watchful eye on the competition.
• You are proactive, analyze the results of your actions, and propose concrete recommendations to your manager.
• You work autonomously while staying focused on the goal, you can take ownership of specific objectives, and you do everything you can to achieve them.
• You can design specific actions tailored to both your partners' needs and the strategy defined by your manager.
• You can identify, understand, and analyze performance data (commercial and operational) to ensure an impeccable level of service.
• You can express yourself in English (both spoken and written).
• You can convince while building strong, long-lasting commercial relationships where Deliveroo becomes the partner of choice.
• And if you're looking for a role where you work fully remotely from Lille, while maintaining a strong connection to the field and the teams, then this might be the role for you!

Life at Deliveroo

Our team is growing rapidly, our impact is significant, and we are seeking to address the most stimulating questions of our time. We move fast, we're always exploring new ideas, and we're very transparent about the decisions we make and what drives our choices.

There are so many questions we want to solve, and even more we haven't encountered yet. How can data and technology help restaurants grow their business as consumer habits evolve? How can we predict what someone will want for dinner before they even think of it? At Deliveroo, these questions are just a few of the ambitious challenges we strive to answer – and there's no project that can't become yours. No solution belongs to a specific team, which opens up extraordinary opportunities for your personal development and impact.

Benefits and Diversity

With equal skills, this position is open to disabled workers and assimilated workers within the meaning of Article L5212-13 of the Labor Code. Deliveroo is committed to diversity, professional equality, and the employment of people with disabilities.

Deliveroo France values diversity without discrimination based on gender, race, sexuality, religion, or personal preferences. With a score of 99/100 on the 2023 Gender Equality Index, we are committed to equal opportunities. Join us with your passion for food in a fast-growing company.

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