Account Manager | Legal Tech | SaaS (x/w/m) - Remote

Hopkins is a technology company founded in 2019 that is digitizing the legal industry. Our cloud-based law firm software caseflow combines AI, workflow automation and thoughtful matter management in a holistic platform, developed for the real everyday life of law firms. You can learn more about caseflow at www.caseflow.de Your role As an Account Manager, you accompany our customers from the first kickoff and throughout their everyday law firm work. You ensure that caseflow is introduced smoothly, that teams work with it safely, and that our customers remain satisfied in the long term. Tasks - Mission: You are part of the mission to fundamentally change the work of law firms with modern software and AI - Customer care: You look after our software customers, support them in working with our software, and solve operational and technical questions - Onboarding: You are responsible for onboarding new customers: from the kickoff through the assessment of existing processes to the start of everyday work with caseflow - Migration: You plan and accompany the migration of file, party and document data from legacy systems and review the results together with our customers - Setup: You configure caseflow individually for each customer, from roles, rights and templates to workflows and integrations such as beA - Training: You train lawyers and trainee lawyers (Referendare) using their own cases and prepare them for working with caseflow and our AI features - Support: You are the dedicated point of contact for your customers in customer support, by phone and email, analyze inquiries and quickly find pragmatic solutions - Customer retention & growth: You build long-term customer relationships, identify needs for additional features and modules, and deliberately expand the collaboration with your customers - Product feedback: You are the interface between customers, product and engineering, pass on customer feedback in a structured way, and actively help shape the further development of our software Qualifications Do you feel like accompanying law firms on their path to digitization? - Completed degree, ideally in the legal field (e.g. with a state law examination, Bachelor of Laws LL.B. or Master of Laws LL.M.) - Experience: You bring several years of experience in account management, customer success, sales, or onboarding at a SaaS company, ideally in a B2B environment - - Technical affinity: You quickly familiarize yourself with complex software and can explain technical connections in an understandable way - Industry understanding: Experience with law firms or an understanding of legal workflows, as well as knowledge of law firm software, are an advantage but not a must - Way of working: You work extremely conscientiously and in a structured manner and keep track of things even with several parallel customer projects - Communication: You communicate confidently with a wide range of stakeholders, from law firm assistants to law firm management - Language: Very good German language skills (at C1 level) in speaking and writing are required - Implementation: Demonstrable experience with data migrations and software implementations at customers is an advantage but not a must. Benefits - More than a job: We offer you the opportunity to help shape the law firm software of the future and fundamentally change the work of law firms - Achieving great things in a small team: You are part of an inspiring team with flat hierarchies, an exciting vision, plenty of room for creativity and your own development opportunities. Regular team events offer plenty of space for direct exchange - Flexible working: You work flexibly from wherever you are most productive, whether at home or in our modern and ergonomic Berlin office with free drinks, fresh fruit, muesli and more In particular, you have great enthusiasm and energy to work in an environment with flat hierarchies and many opportunities to make an impact, and you are inspired by the idea of paving the way for law firms into the digital future with your work and making legal enforcement more efficient. We look forward very much to getting to know you if this challenge appeals to you. Find more English Speaking Jobs in Germany on Arbeitnow