Account Manager (M/F)

Location: Paris
Contract type: Permanent contract

The Company

Pysae develops the operational management solution for public transport networks: real-time vehicle geolocation, passenger information, operations steering. Our clients are major operators in the sector — Transdev, Keolis, RATP — as well as organizing authorities and independent operators.

We are experiencing strong growth, driven by a market undergoing digital transformation.

The company is expanding in France, Italy, and internationally.

We are forty people based in Rennes, Paris, and Milan.

Your main responsibilities

We are looking for an account manager for our French team, in charge of our existing client base.

• Manage a portfolio of active clients in France representing €1 to €2 million ARR (operators, organizing authorities, independent operators): be their preferred commercial contact and ensure their long-term satisfaction.

• Secure renewals: anticipate contract deadlines and public service delegation renewals, prepare extensions and amendments.

• Develop turnover on existing accounts: identify new needs, propose complementary modules (passenger information, staff management, fleet management…), extend deployment to new vehicles or networks.

• Build and manage account plans: stakeholder mapping, steering committees, regular activity reviews with clients.

• Liaise between clients and the Deployment, Support, and Product teams: relay field needs, follow up on sensitive issues, contribute to the roadmap.

• Support tender processes for your clients and respond to calls for tenders with the support of our technical team.

• Represent Pysae to clients and partners at industry trade shows.

Profile sought

• More than 3 years of experience in account management or technical B2B sales: SaaS, software publishing, IT services company (ESN), engineering, industry, or any sector with long-term customer relationships.

• Proven experience in customer retention and account development: renewals, upsell, cross-sell.

• Excellent interpersonal skills and service orientation: ability to build trust with diverse stakeholders (management, operations, purchasing).

• Comfortable with technical argumentation and negotiation.

• Organization, rigor, and autonomy in managing a portfolio.

• Awareness of using AI as an efficiency lever, particularly for responding to calls for tenders.

• Bonus: knowledge of the public transport sector, proficiency in written and spoken English for an international context.

Why join us?

• A key role in the growth of a SaaS startup with a positive impact: each retained client means a more reliable transport network for its passengers, day after day.

• A stimulating and growing environment: varied projects.

• A product that proves itself: our solutions are in actual operation on entire networks, every day.

• Real collaboration with the Deployment and Product teams.

• Flexible organization, with remote work possible up to 2 days per week.

• Meal vouchers, cultural checks, holiday bonus, gifted leave days subject to conditions.

SaaS B2B Software
Account Manager
Transdev, Keolis, RATP, Hubup, Zenbus, Equans, Navineo
Business School - Business