Account Manager - Groceries & Retail

Why Deliveroo?

We are transforming the way the world eats and shops by making access to it more convenient and enjoyable. We connect consumers, restaurants, stores, and riders. We empower everyone to buy what they want, how they want, when they want, and where they want.

We are a technology-driven company, at the forefront of one of the world's fastest-expanding sectors. We move fast, value autonomy, and are always looking for new ideas and talented people to join us!

As an Account Manager, you will be responsible for the success of your portfolio of accounts, to ensure a magical experience for our users, while building a solid and sustainable foundation for our application.

Missions:

• Your goal will be to create a privileged, long-term partnership by bringing your marketplace, foodtech, and account management expertise.

• Your main responsibilities will be managing and optimizing the growth and profitability of a partner portfolio and meeting set objectives (operational and commercial, service sales)

• You will develop joint business plans with the key players in your portfolio, relying on routines (price, range, rollout, ops, tech review) to grow the partnership of your team's accounts.

• You will be responsible for the deployment and expansion of your portfolio, as well as the various marketing campaigns that you will have to negotiate as part of the “joint business plan”.

• Daily analysis of brand performance data and Deliveroo's operations to identify the causes of problems and continuously improve the level of service.

• Process optimization and management: Deliveroo is a company that evolves at high speed and scale. You will have the opportunity to create and improve processes, such as partnership management, to contribute to growth. You will develop tools and best practice guides for specific accounts and for the entire portfolio.

• You will ensure compliance with the contractual commitments made with the partners in your portfolio.

PROFILE:

• 3 to 6 years of experience in account management or sales. Experience with a major supermarket chain would be a significant plus.

• Sales: you know how to negotiate, anticipate commercial discussions, and take action to maintain a quality portfolio (contractual discussions, negotiations for the implementation of commercial tools, etc.)

• Strategic: you know how to take a step back, understand unstructured problems, and propose solutions through action plans and performance tracking

• Analytical: capable of being concise, delving into data, and understanding the data that improves performance for our in-store partners

• Proactive: you love being in the field and are involved in everything operational within your scope.

• Customer-centric: be obsessed with our customers. Use quantitative and qualitative data to build a service that is operationally excellent for our customers.

• Fluent French and English are essential

With equal skills, this position is open to workers with disabilities or those assimilated within the meaning of Article L5212-13 of the Labor Code. Deliveroo is committed to diversity, professional equality, and the employment of people with disabilities. Deliveroo France values diversity without discrimination based on gender, race, sexuality, religion, or personal preferences. With a score of 98/100 on the Gender Equality Index 2024, we are committed to equal opportunities. Join us with your passion for food in a fast-growing company.

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