Account Manager - Groceries & Retail

Why Deliveroo?

We are transforming the way the world eats and shops by making access more convenient and enjoyable. We connect consumers, restaurants, shops, and riders. We empower everyone to buy what they want, how they want, when they want, and where they want.

We are a technology-driven company, at the forefront of one of the world's fastest-expanding sectors. We move fast, value autonomy, and are always seeking new ideas and talented individuals to join us!

As an Account Manager, you will be responsible for the success of your portfolio of accounts, to ensure a magical experience for our users, while building a solid and sustainable foundation for our application.

Missions:

• Your objective will be to create a privileged, lasting partnership by bringing your marketplace, foodtech, and account management expertise.

• Your primary missions will be the management and optimization of the growth and profitability of a partner portfolio and adherence to set objectives (operational and commercial, service sales)

• You will develop joint business plans with the key players in your portfolio, relying on routines (price, range, roll out, ops, tech review) to grow the partnership of the accounts in your team.

• You will be in charge of the deployment and expansion of your portfolio as well as the various Marketing campaigns that you will need to negotiate within the framework of the “joint business plan”.

• Daily analysis of brand performance data and our Deliveroo operations to identify the causes of problems and continuously improve the level of service.

• Process optimization and management: Deliveroo is a company that evolves at high speed and scale. You will have the opportunity to create and improve processes, for example, partnership management to contribute to growth. You will develop tools and best practice guides for specific accounts and for the entire portfolio.

• You will ensure compliance with contractual commitments made with the partners in your portfolio.

PROFILE:

• 3 to 6 years of experience in account management or sales. Experience with a major grocery retail chain would be a significant asset.

• Sales-oriented: you know how to negotiate, anticipate commercial discussions, and take action to maintain a quality portfolio (contractual discussions, negotiations for the implementation of commercial tools, etc.)

• Strategic: you know how to take a step back, understand unstructured problems, and propose solutions through action plans and results monitoring

• Analytical: capable of being concise, digging into data, and understanding the data that drives performance improvements for our in-store partners

• Proactive: you love being on the ground and are involved in all operational aspects within your scope.

• Customer-centric: be obsessed with our customers. Use quantitative and qualitative data to build a service that is operationally excellent for our customers.

• Fluent French and English are essential

With equal skills, this position is open to workers with disabilities or similar status as defined by Article L5212-13 of the Labor Code. Deliveroo is committed to diversity, professional equality, and the employment of people with disabilities. Deliveroo France values diversity without discrimination based on gender, race, sexuality, religion, or personal preferences. With a score of 98/100 on the Gender Equality Index 2024, we are committed to equal opportunities. Join us with your passion for food in a fast-growing company.

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