Account Manager E-Commerce (m/w/d)

Rügamer & Steiner is the leading email marketing agency behind the most successful e-commerce companies in DE, AU & CH.

Over 100+ online shops already trust us and reach their customers' hearts & wallets with us.

We're looking for you as an Account Manager E-Commerce (m/w/d)!

You are the strategically leading role in customer care.

You are responsible for the comprehensive management, development, and long-term success of assigned customer accounts.

You are the primary point of contact for all strategic decisions and ensure that the customer relationship remains stable, growth-oriented, and sustainable.

Aufgaben

Your tasks:

• Strategic Care: Development and planning of well-founded concepts and long-term measures that align with customers' business goals.
• Customer Leadership: Leadership and implementation of regular calls to present strategies, discuss progress, and strengthen customer loyalty.
• Account Development & Upselling: Proactive identification of growth potential at the customer, preparation, and independent implementation of upsells.
• Measure Planning: Coordination and planning of larger rollouts and new campaigns in collaboration with the customer.
• Market Expertise: Continuous observation of marketing trends to proactively integrate them into customer strategies.

You bear responsibility for the comprehensive development and scaling of customer accounts, as well as strategic goal achievement and long-term customer satisfaction. Additionally, you ensure operational excellence is reached and can delegate operative tasks to project managers in a targeted manner.

Important Note on Onboarding:

In the initial phase, you will care for customers comprehensively and take over operational implementation. You must learn and master all operational processes and tasks (project management) completely. This is essential to enable customers to be managed independently later and operative tasks to be delegated competently to project managers.

Perfect for you if you already have experience in strategic customer care and know the importance of foresight, responsibility, and sustainable growth.

Qualification

You should be:

➜ You have fundamental experience in customer management, account management, or strategic consulting

➜ You think strategically, conceptually, and entrepreneurially

➜ You are communicatively strong, negotiation-savvy, and have a high sales affinity (upselling)

➜ You work structured, solution-oriented, and independently responsible

➜ You can convey complex content clearly and persuasively

➜ You are willing to immerse yourself deeply in operational processes, tools, and project management

Benefits

We offer you:

• Safe Job: Every person we hire is expected to grow with us long-term. The goal of every hiring is an unlimited takeover.
• Tolerable Working Atmosphere: The atmosphere among colleagues is very collegiate and familial. We all pull together in the same direction and motivate each other to achieve top performances and personal growth. There is also a monthly team lunch at company expense.
• Good Remuneration & Career Opportunities: Our employees receive fair remuneration and performance-based bonuses. Over the next few years, we will continue to grow and expand. Therefore, we need more experts and/or leaders

...and much more:

• Modern office in central location in Düsseldorf Pempelfort with rooftop garden and connection to public transportation
• Ongoing Training & Career
• Solidarity within a dynamic and collegiate team
• An attractive salary model
• Mothly Team Dinner, company events, trade fairs, lectures, and events
• Very good working materials, best hardware from Apple, height-adjustable tables

You recognize yourself again and want to talk to us about it?

Then apply today and become part of the team soon!

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