Account Manager

DataKind is seeking an Account Manager to serve as the primary relationship owner for our lighthouse institution partnerships. This role is central to ensuring our higher education partners are successful, satisfied, and growing. You'll own the long-term health of these high-visibility partnerships, serving as the connective tissue between institutions and DataKind's internal teams.

Location Remote, anywhere in the U.S. (with a preference to the West Coast). Working hours are primarily between 8am–5pm local time, with flexibility to coordinate across Eastern, Central, and Pacific time zones. This role requires periodic travel to partner institutions (25–40% during peak periods).

Salary Range $75,000 - $94,000, based on DataKind's manager-level salary band. Actual placement depends on experience and internal equity. Candidates who meet core requirements are typically positioned in the lower to middle of the range.

About the Opportunity

Reporting to the Director of Institutional Partnerships and Strategy, the Account Manager will own the ongoing relationships with a small cohort of university partners and expand unified data work. This is a relationship-first role: you'll spend most of your time understanding what your partners need, getting ahead of problems before they surface, and keeping institutions engaged and successful so they renew their partnerships and become models for wider adoption across the sector. You'll work closely with our Product, Engineering, and Research teams to advocate for your partners internally, but you won't be expected to lead or own technical work yourself.

Core Responsibilities

Partner Relationship Management

Serve as the primary point of contact and trusted advisor for each lighthouse institution throughout their multi-year engagement with DataKind. Build and maintain strong relationships, ensuring that partners are satisfied, successful, and growing.

Strategic Planning

Develop and execute strategic plans to grow and deepen partnerships, leveraging DataKind's expertise and resources to drive impact for our university partners.

Communication and Collaboration

Serve as the primary liaison between DataKind and each lighthouse institution, ensuring effective communication and collaboration across teams. This includes facilitating regular check-ins, progress updates, and issue resolution.

Problem-Solving and Issue Resolution

Proactively identify and address potential issues before they escalate, working closely with internal teams to develop solutions that meet the needs of our university partners.

Metrics and Reporting

Track and report on key metrics and KPIs related to partner engagement, satisfaction, and success, using data to inform strategic decisions and optimize partnerships.