Account Manager

About Cosuno

The construction industry is a 14-billion-euro industry that still runs on emails, Excel spreadsheets, and scanned PDFs. Cosuno replaces this with AI. General contractors post their projects on our platform to over 250,000 subcontractors, and our agent AI finds suitable companies, identifies anomalies in quotes, and compares every price with 6.5 million data points from over 136 billion euros in processed quote volume. Every tender makes the AI smarter. The results are measurable: general contractors reduce their costs by around 6%, subcontractors gain 22% more volume, and every new general contractor customer has opted for our AI product this year. Founded in Berlin in 2019 and funded with over 40 million euros by Cherry Ventures and Spark Capital, we are now scaling sales, customer success, and marketing with this capital. And this is exactly where you come in.

The Role

You own every customer after successful onboarding completion: performance tracking, first contact after cancellation notice within five working days, pain analysis, offer, closing, or a clean parting. You negotiate package changes, contract terms, and incentives independently within the playbook and hold the price where it needs to be held.

Your success is measured by the value of your customer pool: winbacks, downgrades, upsells – what remains as ARR in the end. To achieve this, you forecast your cases weekly with Commit and Best Case and keep Salesforce so clean that your forecast is readable without inquiry.

Around 30% of your time is spent onboarding new customers who cannot start using the product without help: onboarding calls, profile setup, initial offers.

You report to the Head of Customer Success.

How we will measure you after 12 months

• You have turned at least 50% of the cancellations you handle (into an upsell).

• You handle all winback cases per month, every customer has heard from you within five working days and received a concrete offer.

• Your forecast is ready every week, Commit and Best Case, without anyone needing to ask.

• Salesforce is complete with you: status, reason for cancellation, offer, result – for every case.
  

Who succeeds at Cosuno

• Ownership. You talk about your own mistakes before anyone asks and what you have changed as a result.

• Speed. You solve problems pragmatically and today, not perfectly and next quarter.

• Drive. If you are below target mid-month, you make more calls, not fewer.

• Low Ego. You share what has worked for you so that the team gets better.
  

This role is for you if

• you find 30 customer calls a week normal and call a fourth time after the third unsuccessful attempt – our customers are on construction sites.

• you can handle a 'no' and prefer to restructure the offer rather than lower the price.

• you have already found the real reason for cancellation behind the stated one.

• you like craft businesses and speak their language.
  

This role is not for you if

• you understand Customer Success as relationship management and avoid selling.

• you come from support or service and have never had your own target number.

• you are used to ten enterprise accounts and find weekly cases like an assembly line.

• a number above your desk stresses you out instead of motivating you.
  

Hard Requirements

• 2–4 years in a quota-carrying role: Inside Sales, SDR/BDR with closing share, Renewals, Retention, or Account Management in SMB business.

• Verifiable target achievement in the last periods.

• Native-level German (C2), good English.

• Berlin or willingness to have office days.
  

Compensation

€80,000 OTE per year (target salary at 100% target achievement), consisting of a fixed salary and a variable component based on your target achievement.

What we offer

• Clarity: One number, one playbook, direct influence on your results.

• Contract: Permanent, modern equipment.

• Work Location: Berlin-Kreuzberg or hybrid, you choose.

• Development: Regular 1:1s, development discussions, open feedback culture.

• Team: Company and team events, online and offline.

Compensation: €70K – €80K • €80,000 OTE per year (target salary at 100% target achievement), consisting of a fixed salary and a variable component based on your target achievement.

• • €70K – €80K • €80,000 OTE per year (target salary at 100% target achievement), consisting of a fixed salary and a variable component based on your target achievement.

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