Account Manager, Corporate Hospitality Solutions

THE DAY TO DAY:

• Respond to incoming phone and email inquiries in a timely manner for catering services.
• Communicate with clients, gather event details and send event confirmation details to clients and internal teams.
• Work with the operations team to inventory items and manage par levels for items, as required.
• Monitor client/employee feedback of food service for each account, providing monthly reporting to your client.
• Work with the culinary team to create new and interesting food items for service to your accounts.
• Learn the key details of each account, including allergies, VIP employees, and provide Moments of Truth throughout the year.
• Show a superior level of customer service through client feedback
• Emphasize the details & knows the important questions to ask when planning an event
• Manage time effectively to meet weekly deadlines for BEOs and responds efficiency to client requests
• General administration assistance: printing, sending reports, maintaining emails & voicemails, filing and upkeep of client database Caterease
• Other duties and responsibilities as assigned