Account Manager

In Base, our mission is to empower entrepreneurs for success in the global e-commerce landscape. We provide a technology platform that revolutionizes online sales operations.

Our international team, present from Europe to the Americas, offers a complete and integrated solution for thousands of retailers worldwide. We offer perfect integrations with industry leaders, including Amazon, eBay, Shopify, DHL, and FedEx.

However, we are more than just a technology company. We are one of the fastest-growing platforms in the sector, achieving 15 times growth over the past three years. We cultivate a culture where real impact and collaboration are essential, and our team is the driving force behind our innovation.

If you want to shape the future of global e-commerce, we invite you to apply. Your opportunity is here.

Requirements

• Held a role in an e-commerce SAAS company
• Ability to communicate clearly and objectively
• Capacity for time/ routine management
• Capacity to listen to customer feedback and apply improvements
• Capacity to lead meetings with clarity and empathy
• Capacity to analyze data and performance metrics to guide strategic decisions
• Proactive and agile in problem-solving
• Ability to work collaboratively with internal teams, such as Sales, Marketing, and Product;
• Sense of organization and urgency
• Resilience (Don't be intimidated by difficult situations)

• Conduct Follow-up Meetings: Maintain regular contact with clients through meetings to ensure they are achieving their objectives and getting the most out of our products
• Analyze Usage Monitor and interpret usage data to identify patterns, trends, and areas for improvement that can help clients achieve even more success
• Investigate Problems: Act proactively to identify and resolve problems before they affect customer satisfaction. Work closely with internal teams to ensure solutions are quick and effective
• Develop Action Plans: Develop and implement personalized action plans to help clients overcome specific challenges and achieve their objectives
• BUILD Client Relationships: Build a solid and trusting relationship with clients, being a reliable point of contact and an internal advocate for their needs
• Maintain Long-term Relationship: Ensure the relationship with clients is maintained and strengthened over time, promoting loyalty and continuous satisfaction

Benefits

• High autonomy and decision-making power with direct impact on the business
• Ongoing opportunity to join the company at an exciting moment of expansion
• Ongoing opportunity for long-term growth
• Attractive benefits package, including meal vouchers, medical assistance, and English language classes