Sign up to save this job, get alerts, and apply with an optimized CV.
Account Manager
Job description
Location: Sydney, NSW, Australia
Job Type: Full-Time
Salary Range: AUD 110,000 – 140,000 (base)
Work Setup: Hybrid
Position Type and Expected Hours of Work: The role has a need for the employee to operate and be available from Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.
Travel: This position requires approximately 30% travel.
Company Details:
The company is a global leader for crew accommodation solutions offering global support with 24 locations worldwide since 1984.
Position Summary:
The Account Manager will build and maintain strong client relationships within the company's network of airline and hotel partners. The role involves contract negotiation, supplier management, client communication, and operational coordination to support crew accommodation and global travel logistics.
Essential Functions
Client Relationship Management
Build and maintain strong airline and hotel partnerships.
Develop sourcing strategies and account plans aligned with client goals.
Manage client communications, reports, and issue resolution.
Track performance and ensure delivery of company commitments.
Site Inspections
Conduct domestic and international site and hotel inspections.
Ensure properties meet client and airline standards.
Coordinate with unions during inspection processes.
Account Management
Oversee day-to-day client activities and sourcing deliverables.
Lead weekly client meetings and maintain action logs.
Support operations, reporting, and troubleshooting.
Collaborate across teams to ensure seamless client service.
Key Accountabilities
Execute strategic account plans and ensure client satisfaction.
Manage contracts, market analysis, and risk assessments.
Share insights and support cross-functional initiatives.
Systems Management
Maintain accurate data in MyCrewCare, Hotel Express, ACES, and Salesforce.
Monitor supplier performance and resolve system-related issues.
Ensure contract and rate accuracy across platforms.
Supervisory Responsibility
Provide guidance to Account Coordinators and Operations team members.
Requirements
- 5+ years in Account Management or Travel/Hospitality Operations (airline, hotel, or travel tech background ideal)
- Strong negotiation and contracting experience
- Excellent relationship management and communication skills
- Based in Sydney or open to relocation
- Organized, proactive, and comfortable managing multiple stakeholders globally
Required skills
Sign up to apply
Create a free account to apply for this job and get access to:
- AI-powered CV optimization for this specific job
- Save jobs and create custom alerts
- See your CV match score for each job
Company information
- Company
- ATALNT LLC
- Location
-
Australia, New South Wales, Sydney Region, Northern Suburbs, Ryde Area, Denistone West
Australia - Posted
- 9 months ago
Interested in this position?
Create your free account and tailor your CV to match this job.