Account Lead / Project Manager (m/f/d) Shopify E-Commerce

As a Shopify agency, we thrive on long-term customer relationships. It's precisely for these relationships that we are looking for someone who manages projects and clients independently: as a central point of contact who maintains an overview, coordinates the team, and ensures that our clients feel well taken care of.

You are the link between the client and our internal teams; you manage the collaboration, not the individual technical implementation. So, if you enjoy taking responsibility for clients and have projects under control from A to Z, we should talk.

We are a Shopify agency from Stuttgart, around 10 people, with a clear claim: quality over speed and long-term customer relationships instead of short-term projects. We work AI-first – automation and modern tools are part of our daily lives – and grow in a structured and healthy manner.

We work independently and proactively. Those who appreciate structure and proactivity will find an environment with us that specifically supports and promotes this.

Responsibilities

• You own the customer relationship from A to Z – you are the central point of contact and the link between the client and our internal teams.
• You conduct customer meetings independently, actively manage expectations, and engage the client at the right time – before questions become problems.
• You shape the collaboration proactively: you approach the client instead of waiting for them, and communicate at eye level.
• You address difficulties and conflicts early and directly, instead of postponing them.
• You coordinate multiple projects in parallel, proactively distribute tasks to the team, and ensure that everything runs smoothly – without becoming a bottleneck yourself.
• You ensure that the client feels well taken care of with us and works with us long-term.

Qualifications

This is crucial for us:

• You have at least 2-3 years of experience in direct customer responsibility – ideally in an agency or a comparable service provider environment where you managed clients and was responsible for projects.
• Communication is your core strength: you confidently engage in customer conversations at eye level and know when and how to engage the client.
• You communicate fluently in German – written and spoken.
• You are conflict-resilient – you actively address ambiguities and problems instead of avoiding them.
• You work proactively and independently and drive projects forward yourself.
• You have strong coordination skills and maintain an overview even with multiple parallel projects.

A plus, but not a must:

• Experience with Shopify or in e-commerce. You can learn the technical depth with us – it's important that you onboard quickly and can credibly translate between client and team.

Benefits

• 30 days of vacation, plus birthday and Christmas Eve off
• Hybrid working: Fridays are standard remote, additional remote days by arrangement
• Mac or Windows – you choose your work device
• Regular training and team events (e.g., OMR, E-Commerce Night)
• Deutschlandticket (Germany Ticket)
• An AI-first work environment with a modern tool stack
• A team that takes quality and reliability seriously

Does this sound like you? Then apply – we don't need a long cover letter. Write us in one to two sentences about which clients or in what constellation you have worked so far. This tells us more than any standard wording. We look forward to getting to know you.

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