Account Lead / Projektmanager (m/w/d) Shopify E-Commerce

We live from long-term customer relationships. For exactly these relationships, we are looking for someone who leads projects and customers independently: as a central point of contact, who keeps an overview, coordinates the team, and ensures that our customers feel well taken care of.

You are the link between customer and our internal teams, You steer collaboration, not individual technical implementation. If you like to take responsibility for customers and projects from A to Z, we should talk.

We are a Shopify agency from Stuttgart, around 10 people, with a clear claim: quality before speed and long-term customer relationships instead of short-term projects. We work AI-first – automation and modern tools belong to our daily routine – and grow structured and healthy.

We work independently and proactively. Who values structure and proactivity will find an environment that supports and promotes this at us.

Aufgaben

• You own the customer relationship from A to Z – you are the central point of contact and the link between customer and our internal teams.
• You lead customer conversations independently, steer expectations actively, and pull the customer at the right time away – before questions about problems arise.
• You shape collaboration proactively: You go to the customer, instead of waiting for them, and communicate on eye level.
• You speak difficulties and conflicts early and directly, instead of putting them off.
• You coordinate multiple projects parallel, distribute tasks proactively into the team, and ensure that everything runs – without becoming a bottleneck yourself.
• You ensure that the customer feels well taken care of at us and works long-term with us.

Qualifikation

This is what we consider crucial:

• You have at least 2–3 years of experience in direct customer responsibility – ideally in an agency or a comparable service provider environment, where you have led customers and projects.
• Communication is your core strength: You go confidently and on eye level into customer conversations and know when and how to pull the customer away.
• You are conflict-able – you speak uncertainties and problems actively, instead of avoiding them.
• You work proactively and independently and drive projects forward yourself.
• You have excellent coordination skills and keep an overview even with multiple parallel projects.

A plus, but not a must:

• Experience with Shopify or in e-commerce. The technical depth you can learn at us – important is that you quickly get involved and can translate between customer and team credibly.

Benefits

• 30 days of vacation, plus birthday and Holy Night free
• Hybrid work: Friday standard remote, additional remote days after agreement
• Mac or Windows – you choose your workstation
• Germany ticket
• An AI-first working environment with modern tool stack
• A team that takes quality and reliability seriously

Sounds like you? Then apply – we don't need a long application. Write us in one to two sentences about which customers or constellation you have worked with so far. That tells us more than any standard formulation. We look forward to getting to know you.

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