Account Associate - Retail & Grocery (M/F)

Join us in our mission to transform the way the world eats and shops. At Deliveroo, impact, innovation, and growth are at the heart of everything we do. We connect consumers, restaurants, shops, and rider partners to give everyone the power to buy what they want, how they want, when they want and where they want.

We are a technology-driven company at the forefront of one of the world's fastest-expanding industries. We move fast, value autonomy, and are always looking for new ideas and talented people to join us!

What you will do daily

As an Account Associate - Retail & Grocery (M/F), you will be responsible for the success of a portfolio of partners, to ensure the best experience for our users, while building a strong and lasting partnership with them for our application.

• Analyze the performance of your portfolio and take appropriate action, make recommendations, be agile and open to novelty.

• Process Optimization and Management: Deliveroo is a company that evolves at high speed and scale. You will have the opportunity to create and improve processes, such as partnership management, to contribute to growth. You will develop best practice documents for specific accounts and for the entire portfolio.

• Relationships with Retail and/or Grocery Stores: You will manage partnership development, data monitoring, and ensure an optimal experience on the application to make Deliveroo the benchmark home delivery service, by bringing your Food Tech expertise and being the expert of your zone / city.

• You will ensure compliance with contractual commitments made with the partners in your portfolio.

What you need to succeed

• Experience: Internship or work-study in an Account Management or Sales role. Field experience within a large group (ideally supermarket, marketplace, e-commerce, retailer, FMCG) is a real asset.

• Sales skills: you are committed to negotiating, anticipating sales discussions, and taking action to maintain a quality portfolio (contractual discussions, negotiations for the implementation of commercial tools, etc.)

• Entrepreneurial spirit: you have a taste for entrepreneurship, creation, and seeking opportunities, knowing how to take a broad view without ever losing touch with the ground and your phone to understand your partners.

• Analytical skills: capable of being concise, delving into data, and understanding the data that improves performance for our in-store partners.

• Proactive in your relationships with stakeholders. You love being in the field and are involved in everything operational within your scope.

• Customer-centric: be obsessed with our customers. Use quantitative and qualitative data to build a service that is operationally excellent for our customers.

• Team player: a team player who collaborates and can make the most of the people around you. Able to work effectively at all levels of Deliveroo and succeed with and through others.

• Optimistic, confident, and energetic: you bring freshness, energy, and passion to the team. You contribute to creating a unique work environment, conducive to new ideas and enjoyable for others involved.

• Languages: Fluent French and English required.

Why join us?

We are food enthusiasts, problem-solvers, community creators, and much more. What unites us: a strong entrepreneurial spirit and the desire to build something ambitious together.

🔧 High autonomy to have a concrete impact on your portfolio and our partners.
🌱 A stimulating environment fostering learning, development, and career progression.
💙 Benefits designed for the well-being and balance of our teams.
🌍 An inclusive, international, and collaborative culture where everyone can find their place.

For equal skills, this position is open to workers with disabilities or similar within the meaning of Article L5212-13 of the Labor Code. Deliveroo is committed to diversity, professional equality, and the employment of people with disabilities.

Ready to contribute to the future of foodtech? Apply today!

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