Accommodation Manager

The Accommodation Manager is responsible for managing and integrating the operations of the Accommodation area, ensuring that the Reception, Guest Service, Guest Relations, Governance, Receptive and other related services work in harmony to offer memorable experiences to guests.

This professional acts strategically and collaboratively with department managers, promoting excellence in service, standardization of operational processes, and efficiency in resource utilization, always aligned with the values and quality standards of Tivoli Ecoresort Praia do Forte.

The Accommodation Manager at Tivoli Ecoresort Praia do Forte is responsible for:

• Ensuring integration and communication between Reception, Receptive, Governance, Guest Relations, Guest Service and other areas related to the guest experience;
• Led a diverse team with integrity, promoting confidence and a positive experience for guests and colleagues;
• Implementing continuous improvements and adapting to changes in the operational environment;
• Supporting and following up on Managers and Supervisors of areas under Accommodation, ensuring consistency in service standards;
• Acting close to daily operations to maintain excellence in guest experience, from arrival to post-stay;
• Monitoring performance indicators (guest satisfaction index, audits, productivity and costs), proposing continuous improvements;
• Managing the budget of areas under their responsibility in an efficient manner;
• Supporting leadership in personnel management: training, development and engagement of teams;
• Managing crises and resolving problems efficiently;
• Working together with hotel departments (A&B, Commercial, Marketing, SPA, E&L, Maintenance, etc.) to achieve occupancy, revenue and reputation goals;
• Ensuring compliance with hygiene, safety and internal hotel policies;
• Intervening in emergency situations, guest complaints and non-conformities, with empathetic and resolute posture.