ABA Admin Support (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. Join our team as an ABA Admin Support (US Healthcare) , supporting therapists providing ABA therapy for children with autism in the clinic and at home. You will manage scheduling and follow-ups, respond to email queries, and escalate issues when necessary, **Responsibilities:** * Manage and maintain therapists’ schedules and ensure accuracy. * Assist with appointment scheduling, cancellations, and rescheduling. * Handle incoming calls and emails, addressing inquiries and resolving issues promptly. * Provide administrative support to therapists, including data entry and report generation. * Maintain client records and ensure confidentiality. * Process and track authorizations for ABA therapy services. * Communicate with insurance companies and other healthcare providers to verify benefits and eligibility. * Assist with billing and claims processing. * Monitor and track client progress and treatment plans. * Escalate complex issues to the appropriate team members. * Collaborate with other team members to ensure smooth operations. **Qualifications:** * High school diploma or equivalent required. * Prior administrative experience, preferably in a healthcare setting. * Familiarity with ABA therapy and autism spectrum disorder is a plus. * Excellent communication and interpersonal skills. * Strong organizational and time-management skills. * Ability to work independently and as part of a team. * Proficient in Microsoft Office Suite (Word, Excel, Outlook). * Ability to maintain confidentiality and adhere to HIPAA regulations. * Must be able to work EST hours. * Must have reliable internet access. **Benefits:** * Competitive Salary * Remote Work * Paid Time Off * Opportunity for Growth