6-month Internship - Group Process Transformation and Digitalisation

You will be part of the Group Process Transformation and Digitalisation team at the head office in Brussels. The Transformation office, more widely, is an internal consulting department for the Group, aiming at streamlining, re-engineering and digitalising the Group structure and all processes supporting interactions between the Group and the local entities.

In this internship, you will collaborate with key leaders from different teams. You will:

• Support the setup of the process transformation project; define the objective, list of deliverables, and associated timeline with the process owners and key users from the business.

• Diagnose the current process; identify its strengths and weaknesses, pain points, and key areas of improvements.

• Target process definition and documentation.

• Process digitalisation, in collaboration with our in-house IT team of business analysts and developers, defining the requirements and following up on the development of the solutions, ensuring it is completely functional.

• Deploy the new process and associated tools; define and run the change management & communication plan; train the end users, etc.

• Monitor and continuously improve the newly deployed process and associated tools.

You will potentially work on multiple process transformation projects simultaneously, under the guidance of an Internal Consultant and a Project Manager, and, depending on the nature of the projects, work with other team members and interns.

This internship is compensated. An internship agreement with your university is required.