3rd Line Support Engineer

About the Job: We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers. You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer to clients. This is a hands-on role ideal for someone who thrives in a fast-paced, multi-client environment with multiple priorities and tight deadlines. You will be responsible for providing expert-level technical support to our customers, troubleshooting complex technical issues, and collaborating with internal stakeholders to resolve issues. You will also be expected to contribute to the development of technical documentation and knowledge base articles to ensure that our customers receive the best possible support. This role is ideal for someone who is passionate about delivering exceptional customer service, has excellent communication and problem-solving skills, and is able to work effectively in a dynamic and fast-paced environment.