2nd Head of Reception - Cala San Miguel Ibiza Resort - (Balearic Islands)

Companies: Barceló Hotel Group • In collaboration with the Department Manager, daily supervision of room reservation planning for short, medium, and long-term stays, occupancy reports, statistics, and 'no-shows', VIP clients, etc. • Check Rooming Lists for groups, room assignment, and changes. • Attend to, register, and assign rooms personally to customers when necessary. • Attend personally to complaints, informing of the measures taken. • Ensure that all customer requests are met, including special requests, and maintain a high level of customer satisfaction. • Coordinate with other departments to ensure seamless service delivery. • Maintain accurate records of room assignments, customer preferences, and special requests. • Perform any other tasks assigned by the Department Manager or the Hotel Management.