2nd Line/Environments Support Engineer

We are looking for a skilled and proactive 2nd Line/Environments Support Engineer to provide high-quality application support, monitor systems, and resolve incidents for our diverse range of clients.

This role requires technical expertise, strong communication skills, and a solution-oriented mindset.

Kindly note that this role supports remote work, but only from within Ukraine.

Responsibilities

• Provide 24/7 second-line application support across multiple platforms
• Manage alerts from monitoring systems and ensure timely resolutions
• Resolve incidents, identify root causes, and implement workarounds
• Handle Major Incident Management and participate in related calls
• Collaborate with team members and follow guidelines set by team leads

Requirements

• Proficiency in written and spoken English (minimum B1+ level)
• 2+ years of experience in application support or a similar role
• Basic understanding and usage of SQL
• Competency in Linux command line, networking fundamentals, or application monitoring tools like New Relic
• Familiarity with cloud providers, preferably Microsoft Azure
• Experience with incident management frameworks and tools like ServiceNow
• Capability to work in alternating shifts (morning and evening) and occasional weekend coverage

Nice to have

• Expertise in application monitoring tools such as New Relic
• Knowledge of programming, scripting, or reading source code
• Background in networking technologies (e.g., TCP/IP, firewall management, load balancing)
• Exposure to development environments and extended IT frameworks

We offer

• With us you can:
  • Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
  • Receive the necessary equipment to perform your work tasks
  • Change projects and technology stacks within EPAM
  • Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
  • Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
  • Participate in volunteer, charity programs and communities (both technical and interest-based)
• We focus on your professional growth:
  • You can plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• What we offer:
  • Vacation and sick leave (including a sick leave without a medical certificate)
  • A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
  • Medical insurance for family members at corporate rates
  • Company support during significant life events (childbirth or adoption, marriage, etc.)
  • Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
  • E-kids program - a free programming language training program for EPAMers' children