2nd Line Support Engineer - Remote

Remote Support Engineer 2nd Line Make Your Mark with a Fast-Growing, People-First Tech Business Remote (Cape Town) | R40kR60k Negotiable About Our Client Our client is a dynamic, fast-growing technology services company with over two decades of experience delivering cutting-edge IT solutions. With consistent year-on-year growth, a strong reputation for excellence, and a culture that puts people first, they're shaping the future of IT support for small and medium-sized businesses. They're committed to empowering their clients through innovative solutions, exceptional service, and a passion for making a difference. About the Role We are seeking an experienced 2nd Line Support Engineer to join our dynamic team. As a key member of our technical support team, you will be responsible for providing high-level technical assistance to our clients, resolving complex IT issues, and ensuring seamless communication with our internal teams. Key Responsibilities: Provide exceptional technical support to clients via phone, email, or chat Resolve complex IT issues in a timely and efficient manner Collaborate with internal teams to ensure effective issue resolution Develop strong relationships with clients through excellent communication and problem-solving skills Identify opportunities for process improvements and contribute to the development of new procedures and best practices. What We Offer Competitive salary R40kR60k negotiable depending on experience and qualifications Comprehensive remote work setup, including a laptop and necessary software tools Ongoing training and professional development opportunities Collaborative and dynamic work environment with a strong focus on teamwork and employee well-being Opportunities for growth and advancement within the company. Requirements: Bachelor's degree in Computer Science or related field 2+ years of experience in IT support, preferably in a technical support role Strong understanding of IT infrastructure, including networks, servers, and operating systems Excellent communication and problem-solving skills Ability to work independently and as part of a team Proficiency in MS Office Suite (Word, Excel, PowerPoint) and Google Workspace (Gmail, Google Drive, Google Docs). Nice-to-Have: Experience with IT service management tools such as ServiceNow or JIRA Familiarity with cloud-based technologies like AWS or Azure Knowledge of scripting languages like Python or PowerShell. If you're a motivated, tech-savvy individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences, we'd love to hear from you! Apply now to join our dynamic team and make your mark!