2nd Level Service Desk Agent (m/w/d) - Berlin

We are SBIT – a modern system house with around 60 clever heads and focus on Managed & Professional Services. We build cloud solutions, networks, and firewalls that measurably generate business value. For you, this means in the support area: 2nd Level with real impact – directly at the interface between user, system, and solution. You will get responsibility, genuine remote work, mentoring by seniors, certifications, and projects that challenge you professionally. Little travel, much effect in the Professional-Services context.

Aufgaben

• Incidents and Service Requests resolve: You take requests via ticket system or hotline and ensure personally that problems are quickly and reliably resolved.
• Maintain an overview: You classify, prioritize, and document requests – and process them yourself or in a team, always with an eye on our SLAs.
• User & Systems support: You take care of Microsoft Server, Clients, and User-Support, including hardware deployment via Intune.
• Clients on-site support: On average, you are once every two weeks directly at the customer's site, getting to know their IT landscapes and finding solutions that really fit.

Qualifikation

• Completed training as a computer scientist or equivalent qualification.
• Good knowledge of Microsoft 365, Entra, and Exchange Online, as well as support for Windows Clients & Windows Server.
• Experience with hardware deployment via Intune.
• Fundamental knowledge of Microsoft Azure and antivirus solutions.
• German language skills at C1 level
• Residence in the region of our customers in Berlin
• Ideal would be a completed Microsoft certification or the willingness to obtain one.

Benefits

• Remote-First & low travel: Home office is part of our DNA. Additionally, you have time for private appointments, your family, or morning sports routine due to flexible working hours. Even customer meetings are planable.
• Continuing education & certifications: Manufacturer trainings (e.g., from Microsoft, Dell, HP, Lenovo), technology certifications (e.g., Azure, Microsoft, Fortinet, Sophos etc.) and mentoring by seniors in practice. You choose what you need.
• Health & Fitness: Jobrad and Egym/Wellpass for athletes. And of course: free drinks at the office.
• Team spirit: Teamwork & respect belong to our value code.
• Equipment & Flex: Look forward to modern hardware and home office setup. Air conditioning in the office, to withstand the next heat wave.

Then we look forward to your comprehensive application including salary expectations. If you're interested, feel free to write us your Big Five for Life! We're on that!

Contact person:
Janik Sohn, 069 695 961 746
Application process:
As soon as your resume arrives at us, we will contact you within three days. In the best case, we invite you directly to a short video interview (approx. 20-30 minutes) – this time with your future 2nd-Level team. If it fits both ways, follow-up interviews will take place. And if that matches too, you'll receive your offer – without a long application marathon.

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